Respond on Chat and Messenger
Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.
Enable Bots and increase sales
Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!
Set up in less than 30 seconds
Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!
About Tidio Live Chat
Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!
Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.
Reply to your customers’ queries instantly and increase sales by as much as 40%
By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.
Bots will respond to your customers’ queries when you’re not able to
Customers of online stores demand immediate responses to their questions. Nobody can be available 24/7. Except for Bots, that is! Bots automatically reply to 43% of the most popular inquiries. Right after registering, with a few clicks of the mouse, you’ll be able to add Bots that will check product availability, inform about delivery status, and give the estimated delivery time. When faced with an issue, the Bot will transfer the conversation to an operator.
No more abandoned carts and lost sales, thanks to dedicated tracking and Bot that will solve your customers’ issues 24/7
Imagine being able to chat with every customer who abandons their cart in your store, around the clock. You can ask about their reasons for not going through with a purchase. If it helps, you can also offer them discounts and save as much as 60% of the transactions. This is how the Abandoned Cart Bot works.
No matter how your customer gets in touch, you will always be able to respond thanks to e-mail and Messenger integration
How many times have you missed a customer’s message that was sent through a channel you haven’t been checking frequently? In Tidio, you’ve got all your channels in one place -- you’re always able to reply to messages. If you’re often away from your computer, we’re also giving you our free mobile app.
A modern widget design that suits any website
When designing the widget, it was our goal to make it gorgeous and suitable for any website. Dozens of thousands of sites that use Tidio have shown us that we’ve done a good job. You can adjust your own widget to the colour scheme of your store.
Tidio is also:
- The option to support multiple languages;
- One of the highest-rated mobile app providers for iOS/Android in the industry;
- Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
- Rich widget customisation options;
- The option to see what your visitor is typing in real time;
- Fantastic 24/5 support;
- Support for 20+ integrations.
- Google Analytics,
See the app in action
Explore how the app works in an example store.View example store
Up to 3 operators for a lifetime
iOS & Android App
100 Chatbot Triggers a month
or $12.50/month billed at $150 once per year
$10 for any further operator
Live Typing Preview
Live Visitor List
or $12.50/month billed at $150 once per year
$30 for 20k events, $45 for 100k, $60 for unlimited
5.000 Additional Chatbot Triggers
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 749 reviews
Most recent reviews
Support is exceptional and perhaps the best of any app we have subscribed to! So far, about .06% of visitors have engaged with our semiautomated customer service bot. We will continue to test different variations to see what optimizes engagement the best.
Had a problem with the app. Its 12:18am right now. Many other people don't reply at this time they show up their hours available only. Martin actually took time & Help me Understand why the app wasn't showing up on my site and a problem with messenger. Not only that compare to other apps. I love people can send me a message from my site & I'll get an actual text notification alerting me not only that I can contact them from my phone using I guess the tidio app without having to log in. This make it super convenient. Give this app a try you won't regret it. I try others apps and this been the best one for me.
Thank you for amazing review! And cheers from Martin from our team. :)
I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.