Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

May 5, 2024

Their app and website has been down for the last 3 days, not sure whats going on.

What A Room
United States
About 5 years using the app
TIDIO LLC replied May 7, 2024

Hi, it seems like you may have experienced an issue with Comcast blocking your access to Tidio. Based on our logs, it looks like you've managed to log in to your panel already. I'll contact you via email to confirm everything is working smoothly. Olek - Tidio

May 6, 2024

Complicated to understand...dashboard is cluttered...way, way too much going on in a disorganized manner

BellMar Ranch and Gardens
Canada
12 months using the app
TIDIO LLC replied June 4, 2024

Thank you for the review, we're sorry to hear that you consider our app that way. If there is anything you would like us to assist you with, please reach out to us at support@tidio.net or reply to the email we sent from that address. We'll do our best to clarify any doubts you may have regarding Tidio functions.

April 8, 2024

更新之后跟屎一样

OSITO Oxygen Concentrator
China
Over 1 year using the app
June 4, 2024

good experience, live chat solved my issue. its a good app.

Strong Brand Social
United States
4 months using the app
TIDIO LLC replied June 11, 2024

Thanks a lot for the review! We're glad to glad to hear we were able to sort out the issue you experienced.

June 5, 2024

Tidio has been amazing for us, the help desk staff are almost always available and have helped us immensely.

White Lily Couture
Australia
2 months using the app
TIDIO LLC replied June 11, 2024

Thank you! We're doing our best to be always there to assist our customers :)

February 28, 2024

Servicio rápido y resolutivo

THE-ARE
Spain
Over 6 years using the app
May 9, 2024

This is the app I use for my discussion with my customs it is very good and I can receive their message right at the moment that the customer is at the computer and ready to make a deal with me. I recommend it. Can you please add more options to reply using ai instead of spending my time p,ease

Galactic Night Light
Mexico
About 1 month using the app
April 4, 2024

Very good customer service and has helped us convert more sales due to chatbots feature and AI customer service saves us time and efficiency for customer queries. Good app. been using for 5-6 months now

Circa Watch Labs
Ireland
3 months using the app
TIDIO LLC replied April 9, 2024

Thank you for your feedback! We're glad to hear that our chatbots have contributed to your sales and saved you time!.

If you ever need any assistance or have any questions, please don't hesitate to reach out at support@tidio.net. We're here to support you every step of the way!

Edited May 28, 2024

I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Heel
United States
About 2 months using the app
TIDIO LLC replied April 15, 2024

Thank you for your feedback!

It's great to know that you're planning to explore our AI features, we're confident that it will further streamline your customer interactions and enhance efficiency.

If you need any assistance or have questions as you continue using Tidio, please don't hesitate to reach out to our Support team. We're here to help.

April 2, 2024

Very good! I'm satisfied with Lyro, the AI bot :)

TheDogIssue
Austria
3 months using the app
TIDIO LLC replied April 9, 2024

Thank you for the positive feedback! we're thrilled to hear that you're satisfied with Lyro, it means a lot to us.