Reviews (1,922)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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Very happy with Tidio, still to explore it to it's fullest. So far so good.
Tidio has top-notch customer service themself! They truly walk the talk, fantastic addition to any website!
this app is the greatest support app i have ever used. thanks Tidio. great app!
Awesome app to use for your customers
Thanks for the review, we're happy that Tidio helps you assist your customers better!
Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram.
There are many issues with Tidio:
You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio.
The count for your usage is wrong - it claims I’ve used 100/100 of my chat bot limit, but I haven’t used any; which will be my next point
I cannot use Lyra the chat bot because apparently my site breaks their T and Cs. When I got through to them they said they don’t support medical / healthcare. We make weightlifng belts so that doesn’t make sense.
The support - they said sorry you don’t meet the standards and that’s it, tough, essentially.
I paid for the basic plan then upgraded to the next plan (thinking this was the issue with the Lyra chat bot). Rather than charged the pro rata difference I was charged THE FULL AMOUNT, so I basically have the first plan and second plan, yet my numbers don’t total the 1+2 level plans.
Really disappointing as this chat app has high reviews but it’s really clunky and missing some good level of support.
We sincerely appreciate your feedback and we're sorry that you had a negative experience with us. Our Team Member has already reached out to you via email to determine the solution we can provide.
Excellent app. The AI Bot is trainable, whereas others are not. Took me a while to find a good working bot. 4 stars because based on the prices shown in the app store, it makes it seem a bit cheaper than it is. Once inside the app, you have to pay for each of the primary functions which can really start adding up.
Features I needed said updgrade plan or contact us. I did both and still nothing could not access the features. The order tracking did not work at all. Lyro was giving random information that did not match anything it was given even though it was given 30 manual questions and answers and the links to FAQ and more.
Hi, I'm sorry to hear that things weren't as smooth as we'd wish they were. I will contact you via email to provide a review of the content submitted to Lyro.
Olek - Tidio
i just love it, so easy to use and keeps me informed of what's happening on my page
Thank you for your review, we're delighted to hear that operating Tidio is easy for you! It's our focus to keep the app user friendly :)
can not delete each message.
Thank you for leaving the review! We reached out to you directly via the chat on your store so that we can clarify any doubts you may have on deleting messages.
Very easy to use, very good customer support (shoutout to Arek!)