Reviews (821)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.
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Love Tidio, we've been using it for a few years now, great customer support, great features, great price. 100% recommend.
Thank you so much for your kind words and a 5-star review :)
Enjoy your Tidio!
One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.
Amazing, thank you!
Great app for live chat, their customer service is top notch.
If you have any problem with the app, you can be sure they will give you a satisfactory answer in the best of their ability.
Hi there! Thank you so much for the lovely review:) It's so great to know that you are enjoying using Tidio so far, and that our Support Team helped you in a professional manner. We put great focus in that. Let us know if you have any other questions :) Chris
Great app and great customer support team.
Great app, has simple navigation, and provides the metrics I need to understand customer volume of inquiries.
Hi there! Thank you for the amazing review! :) We are glad to hear you like using Tidio and you know you can always count on us to help!
It has great support, easy to use with integration, Customer support solved my problem in minutes !!
Thank you so much for your kind review! We really appreciate the 5 stars and are always ready to help
Tidio chat is the most affordable & flexible chat program for a small business. Before using this, we tried Zendesk and found its functions too segmented and adds unnecessary barriers to the workflow, i.e. "Chat" and "Bot" is two completely separate functions which you needed to pay siginificantly more for in Zendesk. Now, we only use Zendesk for email tickets and Tidio for chat. This seems to be the best solution for us for now.
Thank you for the amazing review, we really appreciate it! Enjoy your Tidio
Good customer support, user friendly, recommended
Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.
Thank you so much for your kind words and the perfect score! Enjoy using your Tidio :)
Have been using this app for a year or two. LOVE LOVE LOVE it! We've been using it as a strategy to increase conversions and decrease returns/exchanges and I truly believe it's made a big impact. Also now loving the integration with Shopify sales - so rewarding to see that data!
This is exactly what we were going for :) Thank you for the review!