Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

Edited August 20, 2020

Very cool!!! i am currently on the free version and altered my notifications today, they are even coming to my fit bit so hopefully I will not be missing much and be able to be quick to the chat! i dont want to have to add my address, as my business is out of my home, but this is not a Tidio thing its the anti-spam rules.
I love Tidio!!!!
thank-you for making me look good!!

The Giulery Box
Canada
4 months using the app
TIDIO LLC replied August 20, 2020

Thank you for the review!

May 22, 2019

Great app so far, gives the user amazing control. The staff is very helpful too, helped me solve a few problems I had. I definitely recommend!

Ultra Blazing
United Kingdom
4 months using the app
TIDIO LLC replied May 24, 2019

Thank you! Cheers from the support team. :)

May 24, 2020

The app was very easy to integrated and started working immediately. I have been impressed so far and

GlassesEtc
United States
4 months using the app
February 26, 2021

I love this app. It's super intuitive, it's customizable (from the info that appears in the chat window to the automatic bots), you can use it with a multilanguage website, you can control newsletters and contacts so no need to use or pay for a different app for that, you can see live visitors on the website and start a conversation, when they're typing, you can se what they're writing already. It's an amazing app and it's completely free.

SCUDO jewelry
Portugal
4 months using the app
TIDIO LLC replied February 26, 2021

Thank you so much for the kind words! We are really happy you enjoy Tidio :)

March 24, 2015

INCREDIBLE. I signed up to the app and within 5 minutes I'd purchased the pro version... at only $10 per month.

The app is brilliant. It works seamlessly in my shopify store with just one line to integrate in the template.

As you interact with customers, you can fill in their details to profile them, so next time they are on the site you see their name rather than the anon name.

Well done guys - the app is fantastic!!

You Personalise.it
United Kingdom
4 months using the app
May 31, 2017

The team support is beyond the 5 stars Fame!
They fix, give tips and they are really friendly!

Max

Futurebikini
United States
4 months using the app
July 12, 2019

I absolutely recommend this app to everyone it is very helpful and easy to work, is customizable and the customer support is fantastic. Congrats on the great app. I already recommend this app to so many people. Thank you!

Just Your Dream London
United Kingdom
4 months using the app
TIDIO LLC replied July 26, 2019

Thank you so much for recommending us! Much appreciated. Cheers from our team! :)

April 5, 2022

Uso questa app per varie interazioni con i miei clienti. Funziona benissimo, costa il giusto ed ha un'assistenza di primo livello!
Sono molto soddisfatto! Grazie Tidio!

Manna delle Madonie
Italy
4 months using the app
TIDIO LLC replied April 11, 2022

We are really glad to see your positive feedback! Grazie!

August 9, 2023

most valuable tool we use at the company! Tidio has saved us significant time in customer communications

Joulvert Electric Bikes and Scooters
United States
3 months using the app
TIDIO LLC replied August 11, 2023

Thank you so much for your positive feedback! We are thrilled to hear you enjoy your experience with Tidio!

June 26, 2019

One of my favorite apps so far! Does exactly what you'd need flawlessly. I tried a few different live chat apps, but tidio ended up being the best

AKWYR
United States
3 months using the app
TIDIO LLC replied July 10, 2019

That's awesome, thank you! :)