Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
Refine
-
By rating
Very easy and intuitive to install and use. Will recommend this app to some of my friends.
Kudos for creating a brilliant App. I can chat with my customers from my phone anytime, anywhere! An essential App for any Shopify owner!
This chat app is a MUST HAVE. I originally used Shopify PING and this one is 10x better and the FREE PLAN is perfect for 90% of small businesses. I have been using it for over a month on the free plan and I love it. What sealed the deal for me was they have a desktop app that perfectly syncs with the mobile chat app so I can respond to customers both on my phone or my desktop while I am working.
Thank you so much for the amazing words! We are proud to be a part of your business :)
The best app for live chats. I tried other chat programs and none of them is comparable to this gem! Easy to use, great support and the best functions. Finally a development team that understands what a business needs!
it's more convenient than FB messenger, I think. And the customer service is there every time!!!!!!!
Thank you for the 5-star review! We are happy that you feel like you can always count on us :)
Been using for 24 hours and I've gotten more leads than anything else I've used so far. One big suggestion is to filter our bot traffic though - I see way more "visitors" to my site using Tidio than both google and shopify ever show. Also love that I can easily chat with customers. I've had quite a few conversations that would have probably just been customers who left the site before I installed the app.
Thank you so much for the review! The discrepancies can actually be caused by different tracking methods used in Tidio and other services, but we can assure you that each customer you see on your visitor's list currently has your website opened in a tab. Once again thank you for the feedback!
Just installed it, and was impressed with the ease of use. So far so good, we will wait and see if it is worthwhile.
Awesome Application! Alot of different features for both the free and the paid versions.
I love this app! It was recommended to me by our web designer. We used it for about two months and then I had some customization I wanted to add after becoming familiar with it. The chat app on the Tidio page helped me create a custom response bot for when I was unavailable and even helped me set up a Zapier Zap to send responses directly to my email. Amazing!
Excelente! Várias ferramentas incluindo IA! Recomendo!