Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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totally necessary..ran without bots for 15 days and our sales tanked..bots are more important than operators.GO GO SKYNET!!
Thank you for the perfect rating!
Very satisfied with the app. Works super well, customizable and impeccable customer service. I love it!
Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.
I have just started using this App and so far quite happy with it. The customer service is quite good and friendly. It's a great addition to our online store to engage visitors and can be customised to match the look of our store.
Thank you so much for the 5stars and the kind words :)
Great App to get in touch with your customers professionally and the support is very comprehensive and fast to find the right solution!
Worth the money. I was skeptical at first, but it really does improve conversion rates. Customer service is excellent. Fast to respond and happy to help. Would recommend.
Thank you so much for the kind words and recommendation!
Very easy to use! Awesome app!
I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.
I'm so sorry to see your review. We're now looking for a solution for you to resolve this issue with a dedicated support agent quickly. I'm also reviewing all of our communication to make sure that we did our best to help you. Olek - Head of Customer Service at Tidio
Fantastic. Does exactly what it's supposed to. Took less than 2 minutes to set up, and the support via chat (lol) is fantastic. We're knew to Live Chat; this is making it very efficient and easy for us.
Really helpful tool for instant communication with your customers and closing more deals on the spot ;)
Excellent and responsive customer service. I had an issue with my site associating with the wrong email. Arturo in live chat patiently and professionally assisted me in resolving the issue. I really appreciate a knowledgeable tech person and a resolution on the spot. In addition, the chatbot is quick to set up with many powerful features. I'm just getting into this App, but I like what I see so far!
Hi there! Thank you so much for spending the time to leave a kind review :) It's great to know that you like the app so far. Arturo is a great asset and we are happy to hear that he was so helpful :) Let us know in case of any other questions. Chris