Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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The team support is beyond the 5 stars Fame!
They fix, give tips and they are really friendly!
Max
Very confusing app. I linked it to my shopify store the first time, but the appearance was not what I had set and saved. I cleared cache and cookies, but the issue was still there. I had to completely delete it from the store and delete tidio account.
I created a new one, tried linking it to my store and it doesn't link! I have tidio app installed in my store and it is turned on, but in the app itself it says it is not linked.
Aside from that, chatting is available in the free version. Every time I open the app or click anything it shows me that huge pop up asking to upgrade. It is annoying.
Thank you for your review!
I am really sorry that you had so much trouble since the beginning!
The issues that you described can be easily fixed - therefore I have followed up with an email to help you fix them. Let's try together!
Adam from Tidio
I absolutely recommend this app to everyone it is very helpful and easy to work, is customizable and the customer support is fantastic. Congrats on the great app. I already recommend this app to so many people. Thank you!
Thank you so much for recommending us! Much appreciated. Cheers from our team! :)
Excellent features!
Uso questa app per varie interazioni con i miei clienti. Funziona benissimo, costa il giusto ed ha un'assistenza di primo livello!
Sono molto soddisfatto! Grazie Tidio!
We are really glad to see your positive feedback! Grazie!
most valuable tool we use at the company! Tidio has saved us significant time in customer communications
Thank you so much for your positive feedback! We are thrilled to hear you enjoy your experience with Tidio!
One of my favorite apps so far! Does exactly what you'd need flawlessly. I tried a few different live chat apps, but tidio ended up being the best
That's awesome, thank you! :)
It was very simple to install and we reached out to customer service (via chat) for what we thought was an issue but turned out to be user error (on our side)...They were very nice and very responsive. Very much a refreshing change to how chats normally go.
Thank you for your review! :)
it's been easy to use so far, had one hiccup but it was me not the program. Thanks for your quick responses and help!
Great app to be included on the store and has gotten me a few extra sales in short time I have been using it