Reviews (1,925)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

February 10, 2024

Excelente! Várias ferramentas incluindo IA! Recomendo!

ShopeExclusivo
Brazil
3 months using the app
Edited August 1, 2016

Tidio has been a great help in servicing our customers in real time. Very easy to set up and a snap to use. Our customers have clearly been happy having support just a click away!

Generalknot
United States
Over 6 years using the app
October 10, 2018

We have used this app for a few days now and the support has been amazing! Very quick to respond and willing to help with any questions you may have. Highly recommend!

This app is also great when chatting with customers and staying connected to your business.

Rocky Point Tile - Glass and Mosaic Tile Store
Canada
Over 6 years using the app
April 3, 2016

We have used it for a year now highly recommended and updates regularly!!

Insect Frame Uk
United Kingdom
About 6 years using the app
June 27, 2018

Easy to use and great support team!

Proven Industries
United States
Over 5 years using the app
Edited July 1, 2024

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!

Silicone Lovers | Realistic Sex Dolls
United Kingdom
Over 5 years using the app
TIDIO LLC replied March 12, 2019

Thank you so much! We're really happy you're with us! Best of luck from our team. :)

October 21, 2016

Highly recommend to all Shopify-based online store. It's so easy to use and have a very nice and functional dashboard.

Fourcowfarmmy
Malaysia
Over 5 years using the app
February 18, 2016

Really nice chat format. Worked instantly, no problem. Could not figure out how to log in, but realized I just need to open the app to start the session. Just upgraded to the pro account, to have more features. I am having fun chatting with my customers and seeing who is in my cart.

Dental Bliss
United States
Over 5 years using the app
August 16, 2016

Great addition to our website and it helps save sales by being able to answer questions our customers have.

Yourself Expression
United States
About 5 years using the app
March 25, 2016

I've been testing this app and looks really well done! I like the outlay and smooth flow of it. Definitely recommend it!

Clairvoyancy
United States
About 5 years using the app