Reviews (853)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective live chat and chatbot functionalities, which improve customer engagement and communication. They praise the AI-powered chatbot for efficiently handling repetitive inquiries and commend the responsive customer support. The app's ease of setup, customization options, and multi-channel support are also highlighted. Merchants report increased sales and enhanced service efficiency, valuing the free plan and continuous feature updates.
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great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too
Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.
Amazing App and very good support! I always get to chat with an expert when I have a question and they always answer me very fast. Gladly recommend!
Thank you so much for your amazing feedback and for the recommendation! We're also very happy to read that our Customer Support Team has helped you. :) Should you need any assistance, you know where to find us!
Good app & support. I recommend for improving conversions on my site putnams.co.uk
Helpful app, top-rated support! The chat is helping me to be in front of the customers anytime! Thank you!
Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions.
Great must have app on your e-commerce store! I've had it for a couple of years now and is very effective!
Thank you so much for the perfect score :)
Tidio is a great chat app and I recommend it to other users of Shopify. It has plenty of customizations and options and its basic functions are free which is great.
Awesome, thanks! <3
I'm a returning user. I've tried other apps, but Tidio allows more automation and features. Definitely recommend.
Thanks for the review! We appreciate your loyalty and continued trust in our services and will do our best to develop Tidio and our offer :)
Absolutely stunning support, a well working app. Sometimes the desktop variant goes a bit funky, but usually alright. Wish there was a bit more integrations, but those are nice-to-have, and I know hard to follow those mushroom-growing app landscape. I do not need premium features but decided to go for the (bit pricey, for me) starter version to support them. I do not want to switch, and one can be careless with money sometimes :)
Hi there! Thank you so much for your kind review :) We forwarded your feedback to the product team so thank you for sharing!
I needed some help in setting up a couple of chat automations and found Martin really helpful. He was quick & efficient in sorting out my query. This app has helped my website & I would recommend it to other businesses.
Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.
Thank you so much for the review! We are always eager to help our customers, so never hesitate to contact us if you need anything :)