Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month.
I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable.
I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.
Highly recommend. Works great!
Their live visitor tracker has been invaluable to my store since installing tidio - definitely recommend just for that feature alone!
Thank you so much for the kind words! We appreciate it :)
I love the function, this app helps my business a lot. Thanks for solving my problems. Hope the projects can be transfer and we Shopify partners can manage projects with one account.
Hi, I'm so sorry to see your review. We're doing our best to bring back the instant online support - right now we reply to all emails within an hour on weekdays and up to 24 hours on weekends. Our team is dedicated to help you and reply to all your questions.
Olek - Head of Customer Service team.
I use this app to get my customers to contact me faster and it does, the customer service is responsive too. One of the best apps on my site.
We are proud to be a part of your business! Thank you :)
einfache Einbindung & Handhabung
optimal für unsere Bedürfnisse
Preis/Leistung top
kann man nur empfehlen (Erfahrung nach 1,5 Wochen im Test)
Thank you for the 5 stars and such an informative review! Hopefully, your enjoyment will only grow in the future
Service rapide, agréable et efficace.
Application facilement pramétrable, s'incruste facilement dans el template.
Hi there! Thanks so much for taking the time to share your positive experience :) We love it when our customers enjoy using our app. Chris
Great app and easy to install. For me personal it was good to see an app that did some effort tp provide another language. Well done guys! Keep up the good work.
Kindest regards Gino from Swinkl.eu
Awesome! Great customer support as well. I got all the help I needed today. Knowledgeable & Kind. Thank you.
Thank you so much for your kind words and the perfect score! We really appreciate it :)
It´s just what I was looking for. :) Amazing ¡¡ Good job ¡¡
La recomiendo a todo el que tenga una tienda online y quiera tener un chat online que funcione sin ningún tipo de problemas.
Thank you so much! We are very glad to be a part of your business :)