Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I use this app for customer service. This really helps me with the support of my customers. Their support is great too. I have been able to get set up with no problem and get assistance on everything that I've needed help with.
Thank you for your honest review, we really appreciate that!
Absolutely outstanding service and great insights.
I would recommend this app to everyone who wants live chat on their site
Hello! Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're really glad that our Support Team has been helpful
Cette application est est top avec une équipe solide pour le SAV. A utiliser avec une équipe ou sans car possibilité de créer de bots
Thank you so much for the 5star review! :)
Tidio is a very useful tool, so happy with it i
am glad i came across it, works wonderfully highly recommended
Hi there! Thank you for taking the time to share such a great review :) We're also glad you found us! :)
This is a very nice app. Helps me to stay in touch with the customers and see how many people are visiting my website live. It also great that is connected to my phone, so I can respond quickly and easily.
Really nice that they have a free option witch is great for the starters, and the more advance features (like seeing details about the visitors that is visiting the site) are available only on paid plan.
Thank you very much for this app.
We are very glad you enjoy Tidio :)
Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.
Hi, I'm really sorry to see your review - I've reached out via email to fully understand what happened and offer some help. Olek - Tidio
This app really is a recommender when you'd like to automate answering questions from your customer. It also helps with abandoned carts and upsells
very good . customer service is amazing. had issues with my third party theme. they re coded it for me. amazing.
Thank you so much for the perfect review! We always do our best to help however we can :)
Just awesome, the best chat app!! i have this on my store and i can talk with new costumers and the old ones that came from facebook :)
We are glad that you enjoy our integration with Facebook. Thanks for the 5-stars :)
Fantastica!!! Notifiche per ogni visitatore che entra nel tuo negozio. Chatbox personalizzabile e immediata! Molto bella!
Thank you so much for the 5stars! :)