Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

August 5, 2021

simply the best chat app you can ever have with all needed feature, customer support is amazing and very helpful, thanks a lot for adding value to my store

Kre'level
United Arab Emirates
2 months using the app
TIDIO LLC replied August 6, 2021

We are really happy that we can be a part of your store! :)

September 12, 2017

Amazing app! Works perfectly and its very easy to use. Highly recommended

Positive Taste
Colombia
2 months using the app
November 9, 2021

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

Ultimate Vitality
United States
Almost 4 years using the app
TIDIO LLC replied November 10, 2021

Thank you for your review! We really appreciate your feedback and we will try to do improve in the future

September 20, 2017

So far it's worked great for us! We even switched over our other website to Tidio because we're able to manage everything in one place. Love it! Their support team is second to none. Very responsive and helpful. Would definitely recommend!

Wildwood Grilling Outlet
United States
2 months using the app
February 11, 2016

Everyone should have a chat function on their ecommerce platform. This makes it even better by providing an app for use on Apple or Android products in addition to your desktop. Being able to provide instant support to my clients within the schedule I have set is more than worth the cost.

Aggroclothing
United States
2 months using the app
May 3, 2020

My first experience with a bot system, but I am familiar to the concept and though it haas been a few days my impression is that this is a customer focused great app!

CoffeeNutz
Türkiye
2 months using the app
September 18, 2019

This app is awesome and is a must have! I highly recommend this app to all business stores to create a better bond with all customers. The support team also great

Fragorama
Norway
2 months using the app
TIDIO LLC replied September 21, 2019

Thank you for your review! :)

June 15, 2021

awesome easy to use and beautiful design. I started used few days ago and now I'M USING. I recommend anyone

Kidsi Cam
United Kingdom
2 months using the app
TIDIO LLC replied June 15, 2021

Thank you for the 5 stars! :)

April 21, 2021

This app is great, even with just the free basic plan it a whole package if you have a smaller store. Love the chatbots and how they're able to pull info from orders and shipping locations from Shopify automatically without staff help. Their support is also great! I use it so much they're probably sick of me but they always resolve the issue.

TCH Hardware (Development)
United States
2 months using the app
TIDIO LLC replied April 21, 2021

Thank you so much for the 5 stars and such a thoughtful review with kind words for our team! :)

August 26, 2016

This app takes a few seconds to install and is very easy to use. Love the fact that there is also a mobile app that lets us talk to potential customers on the go. Highly recommend! Check it out on our site: www.designyoursilk.com

Designyoursilk
Canada
2 months using the app