Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy Shopify integration, and multilingual support. They appreciate the extensive customization options and responsive customer service. The AI chatbot feature is praised for handling customer queries autonomously. Merchants also value the ability to distribute coupon codes, which has boosted conversion rates. The seamless functionality, real-time chat, insightful analytics, and social media integration are seen as positive features. Many credit the app with increasing sales and improving customer interactions.

September 4, 2017

Switched to Tidio and it's a really powerful tool. Mostly for the performance and the fact, that it doesn't push down the site speed, something I was affected by and other chat app. The support is fast and very specialized. Recommend!

4 months using the app
Edited February 16, 2016

Thanks A lot ! Very Good And Easy To Use .

The Service Manual Source
6 months using the app
December 19, 2015

Great solution! Congratulations!

Dr Otto Center
6 months using the app
March 18, 2017

great price and easy to use! Customers love it as well!

Fashionably Late Hair
United States
5 months using the app
September 22, 2017

Awesome Application! Alot of different features for both the free and the paid versions.

4 months using the app
February 15, 2016

We at www.ethical-trading.com a new online store dedicated to selling you wholesome products chose Tidio for our client interface and appreciate the fantastic support given by Olek.

Ethical Trading
6 months using the app
October 14, 2019

downloaded it a couple of hours ago. wow. nice layout. easy to use. can get lost with all the bot triggers and actions. have to allocate some time to really dive into it. its free, easy to use and very detailed. 5 stars.

United States
About 1 month using the app
TIDIO LLC replied October 21, 2019

Perfect. Thank you!

Edited October 1, 2016

Awesome functionality. Currently on Nicemodernmenswear.com
My favorite part is downloading the PC "app" and getting a notification every time a new visitor comes to the store!

Nice Modern Menswear
United States
5 months using the app
October 18, 2018

i used this app and i am happy, customer services is very helpfully and friendly also you can get very quick support from them.

The James Shoes
United States
2 months using the app
September 6, 2021

I had an issue getting the Live Chat and Chatbots to work on my site. I used Tidio's live chat and spoke with a senior developer. He was super knowledgable and spent the time walking me through how to solve the issue. Once I had completed the steps, he tested it all for me and it worked great. He even replenished the bots used in the testing process :) Highly recommend for their support. I will now get on with using the app.

NAKED Optics Australia
1 day using the app
TIDIO LLC replied September 6, 2021

Thank you so much for your great review and the 5 stars :) We will make sure to compliment the person who helped you!