Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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The support team has been very responsive and helpful at helping me solve my technical issues. This app is also very easy to use and is very valuable to have on your store so that customers can ask questions instantly.
Thank you so much for the review and motivating words for the team :)
The application is light, intuitive, easy to install and use. Best of all, it has an excellent free plan for those just starting out. Super recommended!
Thank you so much for your kind words and recommendation :)
Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button.
Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat.
The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.
had an issue and support helped resolve it quickly. very pleased with the service. So far a great app
Hi there! Thank you very much for your lovely review :) It's great to know that you are pleased with our services and support so far. Chris
I enjoy the notification preferences. Along with the pro package. I like the abandon cart feature too.
Thank you for the review, I hope you will find many other features you like as well in the future!
Very good app for store chat support but the monthly plan cost should be reduced.Overall its a good experience
Thank you so much for the 5 stars review!
im writing this review about tidio's customer service. the tidio customer service is really awesome and helpful. I was having trouble logging into my tidio account and they really helped me sort it out in minutes. Martin from the support team helped me on live chat. thanks Martin. and thanks to Arek also
Thank you for the encouraging words for our team! We appreciate the review :)
Love the support and love the app all the way from its interface to efficiency. A must need for you stores:)
Wonderful chat app, already helping convert more unsure customers. Great customer service and support too
We are happy to hear that Tidio is already proving to be useful on your website!
It is always great to see our product really helping people.
I love this app. Does exactly what it's supposed to do. Great app