Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

October 13, 2023

10/10, working well, so much options, best choice for Live chat.

DRIFT-CLUB
Hungary
22 days using the app
TIDIO LLC replied October 24, 2023

Thank you for the review! We greatly appreciate your five-star rating :)

August 17, 2023

Great app, efficient and intuitive. Helps So Much in our business and customer care. Also, the support is really proactive and helpful.

ZodiaVista
Switzerland
26 days using the app
TIDIO LLC replied September 7, 2023

Thank you so much for sharing this positive review. We are doing our best to offer a great product and a positive experience!

August 25, 2023

The app is pretty darn awesome but the customer support to help non techy people like me is second to none. Thanks so much team Tidio!

made by bees
United Kingdom
About 1 month using the app
February 25, 2024

...

EON
Portugal
About 3 hours using the app
June 1, 2023

Thank you very much for your help and support Chris and the whole crew. I highly recommend the app to everyone

Luxuriousbathrooms
United Kingdom
3 months using the app
TIDIO LLC replied June 1, 2023

Thank you so much for your amazing review and for the recommendation! We're really happy to read that you enjoy Tidio and we hope that you'll continue using it! We'll also pass on your message to Chris! :)

August 9, 2023

most valuable tool we use at the company! Tidio has saved us significant time in customer communications

Joulvert Electric Bikes and Scooters
United States
3 months using the app
TIDIO LLC replied August 11, 2023

Thank you so much for your positive feedback! We are thrilled to hear you enjoy your experience with Tidio!

September 23, 2023

The app is really awesome, I'll totally recommend it to my buddies. The support team is absolutely fantastic.

goshall
China
3 months using the app
TIDIO LLC replied September 25, 2023

We really appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

June 23, 2023

Exceptional customer service. Their knowledge and practice in designing and creating a business is top notch. This App is Excellent.

Fusion Sage
Canada
2 months using the app
December 4, 2023

Bem simples de se configurar e utilizar.

DELINEA SHOP
Brazil
9 months using the app
TIDIO LLC replied December 5, 2023

Thanks so much for the review! We're glad to hear you consider Tidio easy to navigate, we promise to keep up the good work :-)

August 25, 2023

It's a great app to communicate with our customers live, fast and easy. The support system is also great.

orosergio
Canada
4 days using the app