Reviews (1,922)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

May 13, 2024

So far nice

Hypecamp Tents
South Korea
4 days using the app
TIDIO LLC replied June 4, 2024

Thank you for the review! If there is something we may improve to make your experience even better, please contact us at support@tidio.net, we will do our best to help.

March 27, 2024

best

Graceful Chic Boutique
Saudi Arabia
About 2 months using the app
TIDIO LLC replied April 9, 2024

Your positive feedback means the world to us! Thanks for being part of Tidio.

March 2, 2024

Tidio is the best

Kilopowr
United Kingdom
5 months using the app
February 28, 2024

Great Support

Nook Health Probiotics
United States
4 months using the app
January 16, 2024

The best application when it comes to live chat.

ELITE FIREWORKS®
United States
2 days using the app
November 24, 2023

Very easy to use

EquiOpulence
United Kingdom
24 days using the app
TIDIO LLC replied November 28, 2023

Thank you for the review, we're glad you are satisfied with Tidio :)

January 23, 2024

cool

Svone
Hong Kong SAR
6 months using the app
January 2, 2024

Very good support!!!

David Ashley
United Kingdom
7 days using the app
November 29, 2023

Its good app.

Sevayu Ayurveda Resort
Canada
About 1 month using the app
November 19, 2023

It’s absolutely terrible. When the app opens it tells you to login with no option to create an account. And once you are able to create an account by way of your web browser, then it does not do anything to help you set it up. I think this app is a scam.

1212 Beauty Boulevard
United States
About 1 hour using the app
TIDIO LLC replied November 21, 2023

Hi there.

We sincerely appreciate your feedback. We're sorry that you had a negative experience with us. Our Team member has already contacted you through the email, we will do our best to help you with the case. Thank you for your cooperation.