Reviews (1,930)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.
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Amazing app! Has really increased our conversions and is WELL worth the price. We tried many different chat/help/sales apps: Intercom, ReAmaze, Chatra, Shopify Ping all before settling on this one. Has everything we need and even allows us to do our email marketing from within the app, so we don't need to have another email marketing software. I only wish it had text integration. It probably does, and I am missing it somehow. Would definitely recommend it.
Thank you so much for the kind words, which we do not have a text integration at this time, it sounds like a great idea for future integration.
Extremely helpful, and very knowledgeable. Highly recommended!
So much information available, and whether you need guidance or step by step support, the team at Tidio are always available to help!
It's so nice to see your review. We're proud to help you and other merchants. :)
Muy buena aplicacion y practica, se ve y se siente muy profesional,la recomiendo a todos. Gracias a todo el equipo.
Gracias! Thank you so much for your review!
HATS OFF! This is ridiculously amazing! I have been using the app for like days but I can not understand why this app is that great! I’m talking about the free features only. I dont know how and why on earth one app can be so USEFUL and HELPFUL like... guys I’m out of words. I can not stress enough how great the app and features is. Again, hats off for the best application E V E R!!!!!!!!
I have a question please about the chatbots monthly limit: Are the chatbots counted only if the visitor interacted and responded the chatbot or for each every user who receives the message?
Thank you
Thank you for the review! :)
A single "use" of a chatbot is essentially a single time a chatbot is activated. For example, if you have the "Welcome new visitors" bot, it is activated (used) for every single new visitor who enters your site. You can also have different types of bots, e.g. bots that get activated only on specific pages, or when the visitor returns to the site, or when an operator (like you or me) does not respond within some time.
Please remember that Tidio is free forever by default - the paid plans are optional and expand the features of your Tidio account. We have two upgrades: Communicator and Chatbots, and you can purchase one of them or both if you prefer. You can see detailed information about our pricing and current options under this link:
https://www.tidio.com/en/pricing
Excellent App. its free for small businesses, UI and Ux is magestic.
Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)
This app is seamless! I'm loving the integrations and how easy connecting everything is! I'm obsessed!
Glad you find the app so easy to use! Thank you for the perfect score
Awesome App! Truly a great addition to Saturn Rewards :)
Excellent!
Fast integration,works perfect,easy to set up.
Keep up the good work.
Im suprisingly very happy with this app. I feel it offers a lot more than expected especially given im still just on the free plan being a start up. a) the live chat button can be customised to look pretty good
b) it notifies you whenever you have a visitor c) you can download a mobile app, so you can check whose visiting and have live chats with customers in the palm of your hand
d) and the best most unexpected feature is that you can see which pages your customers are looking at. really pleased.
Thank you for the extensive review. We are glad we can be a valuable addition to your business! :)