Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

November 7, 2016

Great App, and great support too!!

Sanosenses
Portugal
About 1 month using the app
February 26, 2020

Great chat features, and fantastic speedy support! Being that it is so vital to offer customers live chat, this app is invaluable.

Bidiellc
United States
About 1 month using the app
TIDIO LLC replied March 10, 2020

Amazing, thank you! :)

April 21, 2020

We like a lot to use Tidio! It helps su a lot to talk with our visitors or customers. Easy to setup and to customize. Their support is high quality and quick response. Highly recommended!

John Paul Rowan
Italy
About 1 month using the app
October 12, 2023

Best chatbot I have used. For someone who is unemployed, this has helped me a lot.

Elgin Tarot Resolutions
United States
About 1 month using the app
December 16, 2020

very good app easy to understand and it gives a feature that every store needs to increase its conversion rate!

Janus&Co
United Kingdom
About 1 month using the app
TIDIO LLC replied December 16, 2020

Thank you so much for the 5 stars! :)

December 30, 2021

Sehr Gute App, mit bester Beratung. Ich hatte ein Anliegen nach paar Minuten war mein Anliegen gelöst, bin sehr zufrieden mit der App

OptimusKitchen
Germany
About 1 month using the app
TIDIO LLC replied January 4, 2022

Thank you so much for your kind words! We hope you continue enjoying our app. :)

January 18, 2023

super efficient application and really very useful, I recommend and the customer service is very fast

Sunrose
France
About 1 month using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you very much for the kind review :) Great to know that you like our service. Chris

Edited February 27, 2019

Check out carbonthat.com.au for as a test site. The Free plan is plenty, but depending on your site sessions, investing an extra few dollars a month, is well worth it. And Props to Martin from Live Chat, helped me every step of the way!

Links well with the iOS app, great job guys.

CarbonThat
Australia
About 1 month using the app
June 23, 2017

Great App! Easy to install and setup. I chose the free option for now.

Overnightwine
United States
About 1 month using the app
May 29, 2016

Very easy to install, easy to use

Cv Design
Norway
About 1 month using the app