Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

August 20, 2020

This is a wonderful App, it is very easy to communicate with your customers through there, app. Once the Customer sends a message to the chat box at the online store it will automatically come to your mail, then you can reply to it that instant. Recommended for everybody

Bodyjene
United States
About 1 month using the app
TIDIO LLC replied August 20, 2020

We are glad we can be a good addition to your business! Thank you for the review :)

March 12, 2016

After using a few live chat apps, Tidio is still the best choice out there in the app store. High recommended!

Little Baby Online Store Singapore
Singapore
About 1 month using the app
February 18, 2018

Great App! Greetings from Austria

Hempcare Cbd
Austria
About 1 month using the app
November 7, 2016

Great App, and great support too!!

Sanosenses
Portugal
About 1 month using the app
February 26, 2020

Great chat features, and fantastic speedy support! Being that it is so vital to offer customers live chat, this app is invaluable.

Bidiellc
United States
About 1 month using the app
TIDIO LLC replied March 10, 2020

Amazing, thank you! :)

April 21, 2020

We like a lot to use Tidio! It helps su a lot to talk with our visitors or customers. Easy to setup and to customize. Their support is high quality and quick response. Highly recommended!

John Paul Rowan
Italy
About 1 month using the app
December 16, 2020

very good app easy to understand and it gives a feature that every store needs to increase its conversion rate!

Janus&Co
United Kingdom
About 1 month using the app
TIDIO LLC replied December 16, 2020

Thank you so much for the 5 stars! :)

December 30, 2021

Sehr Gute App, mit bester Beratung. Ich hatte ein Anliegen nach paar Minuten war mein Anliegen gelöst, bin sehr zufrieden mit der App

OptimusKitchen
Germany
About 1 month using the app
TIDIO LLC replied January 4, 2022

Thank you so much for your kind words! We hope you continue enjoying our app. :)

Edited February 27, 2019

Check out carbonthat.com.au for as a test site. The Free plan is plenty, but depending on your site sessions, investing an extra few dollars a month, is well worth it. And Props to Martin from Live Chat, helped me every step of the way!

Links well with the iOS app, great job guys.

CarbonThat
Australia
About 1 month using the app
June 23, 2017

Great App! Easy to install and setup. I chose the free option for now.

Overnightwine
United States
About 1 month using the app