Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

November 9, 2019

gread sales booster

BoomTech.
Israel
8 days using the app
TIDIO LLC replied November 13, 2019

Thank you for your review!

February 8, 2018

Fantastic product & Amazing support team!

Belovedgriots1
Canada
9 months using the app
December 15, 2015

Absolutely fantastic. Customers are loving the way they can just ask a question while they're on our site. The ability to answer questions wherever I am is such a bonus. Well worth the small investment.

Sundaysunset
Australia
9 months using the app
January 9, 2023

I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.

CapaMel Balloons
Australia
8 days using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further ...

May 9, 2022

很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用

Seven Colors
China
8 days using the app
TIDIO LLC replied May 9, 2022

Thank you so much for the top rating. We're super happy you enjoy our app! :)

September 11, 2023

I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is ...

Poochie Moochie Pet Store West Edmonton
Canada
7 months using the app
TIDIO LLC replied September 12, 2023

Hello there.

We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address ...

October 7, 2017

Good quality chat app, both via desktop and phone app. Pretty happy with features and function, but currently trying another app that offers more advanced features in free option.

Electric Bike Zone
United States
8 months using the app
January 10, 2017

We love it. It's simple to use and helps us secure dozens of more orders per month. I would highly recommend it.

Privacy Experts
United States
8 months using the app
November 10, 2021

Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify

Elite Medical Accessories USA
United States
8 days using the app
TIDIO LLC replied November 10, 2021

Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.

March 28, 2016

So easy to install! The app had only been installed for about 10 minutes when we got our first chat. So great to be able to offer this kind of service and answer people's questions right away!

Prxperformance
United States
8 months using the app