Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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If you have a problem that persists you can contact the staff who are always active to help you even in the most delicate moments. I recommend Tidio because it's easy to use.
Thank you kindly for the review! It's great to hear you know you can always count on our Customer Support staff to help with any issues you may come across!
Very helpful app, thanks guys for help my store grow up! Support team react immediately and very quickly!
Thank you so much! We are always happy to help :)
Awesome App; it's a great and faster way to communicate with your customers. I give this an A++++++ rating.
Solid app customers like the interaction it provides, it adds security as website looks less scammy.
Thank you!
I am glad your customers enjoy communicating with you through Tidio :)
I used this app to communicate with the customers and engage them in little surveys to gather information. Very helpful. Good customer support!
Hey, thanks a lot for the review! Great that you were already able to collect some leads using Tidio :)
Its new to me and I needed help with setting it up. Arturo was so helpful and knowledgeable. I'm looking forward to using the app
Hi there! Thank you so much for the kind review :) We're glad to hear that Arturo helped you, and we hope that you will like our app. Chris
Great app! I highly recommend it for chat. Our "chatters" thought it was very user friendly, and it helped with the success of our store. Our customers have been using successfully this app to ask questions.
There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that
Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!
Great app! It has been working for my business.
Just started setting it up and so far so good, it was easy to set up with the help of customer service.
Hi there! Thank you so much for the lovely review :) It's great to know that our team was able to quickly help you with setting up Tidio. Let us know in case you need any more guidance :) Chris