Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
Refine
-
By rating
Great app! I highly recommend it for chat. Our "chatters" thought it was very user friendly, and it helped with the success of our store. Our customers have been using successfully this app to ask questions.
Great app! It has been working for my business.
There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that
Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!
Just started setting it up and so far so good, it was easy to set up with the help of customer service.
Hi there! Thank you so much for the lovely review :) It's great to know that our team was able to quickly help you with setting up Tidio. Let us know in case you need any more guidance :) Chris
I used this app to help me serve customers more quickly. I really like how it meets the needs of care.
Thank you so much for the kind words! :)
Simply the best! They could do some improvements on the UX, for instance some functions are kind of 'hidden' and not intuitive to find (eg to disable on certain pages you have to find the appearance section and make advanced rules - although this is something everybody should use, because on cart pages the chat icon is over the total price).
However, they are the best! Their customer live chat is available in seconds and the UI of the chat itself is awesome!
Thank you so much for the review and thoughtful idea for improvement!
We are very thankful for all the input. If you have any ideas, you can directly reach me at jan@tidio.net :)
Stable, lightweight and good UI One problem is that I can't seem to set exceptions for operating hours and have to disable them fully when it's a public holiday.
Thank you so much for your feedback and sorry about the inconvenience! I'll make sure to pass your comment on to the relevant team at Tidio, so that we can improve the Operating Hours feature. :)
Very nice app! I can get full control for my facebook page message, and email, and live chat in 1 place! Thank you Tidio!
with Tidio, i am able to install chat live for my shop and on my iPhone as well, thank you, this is what i am looking for.
This app has generated so many email leads for me through the automated chat bot offering discount code and it's only been a few hours. Amazing. Thanks guys