Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

May 30, 2018

Just installed the app and tested it out. Works great and performs well .. and it's FREE! Great support to, had a question, sent it via Chat and someone responded within seconds. Very happy... can't wait to start chatting!

Fujibeads
Canada
About 2 months using the app
January 14, 2022

Free app that has alot of good uses!! I am very happy so far - I just installed yesterday but it has been going very well!

D Z Strad Online Shop
United States
About 2 months using the app
TIDIO LLC replied January 18, 2022

Thank you fr the review! We hope that our app helps you grow your business further!

January 9, 2017

Nos ha ayudado mucho a cerrar ventas y nos permite tener contacto con nuestros clientes de manera eficiente.

El Cajoncito
Costa Rica
Almost 3 years using the app
May 26, 2016

that its cool and easy to chatting with customer
thank you helping me..

Big Skinny Philippines
Philippines
About 1 month using the app
January 25, 2017

Works very seamlessly. I like the automation options and the ability to get a Pop Up on my screen when I have a new site visitor. The mobile app is good but I've not had the opportunity to use it for a true chat just yet.

Active Lifestyle Solutions
United States
About 1 month using the app
June 29, 2022

很棒,很不错,服务态度也非常好。 使用感很不错,售后服务也很好。推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐

bebirdmall
China
About 1 month using the app
TIDIO LLC replied July 5, 2022

Thank you very much for the kind review and recomendation! We're doing our best to provide the best product, with the best support team possible to help with any inquiries regarding Tidio :)

May 5, 2016

Tidio has been the best chat app that I've used in a long time, and I think I've tried them all!
Their support is great for getting things started and the widget is highly customizable.

I highly recommend Tidio to anyone in need of a chat app.

Funky Moose Records
Canada
About 1 month using the app
August 9, 2021

Amazing app! Has really increased our conversions and is WELL worth the price. We tried many different chat/help/sales apps: Intercom, ReAmaze, Chatra, Shopify Ping all before settling on this one. Has everything we need and even allows us to do our email marketing from within the app, so we don't need to have another email marketing software. I only wish it had text integration. It probably does, and I am missing it somehow. Would definitely recommend it.

Ethnic District
United States
About 1 month using the app
TIDIO LLC replied August 10, 2021

Thank you so much for the kind words, which we do not have a text integration at this time, it sounds like a great idea for future integration.

June 7, 2019

Extremely helpful, and very knowledgeable. Highly recommended!
So much information available, and whether you need guidance or step by step support, the team at Tidio are always available to help!

The Market Store App
United Kingdom
About 1 month using the app
TIDIO LLC replied June 7, 2019

It's so nice to see your review. We're proud to help you and other merchants. :)

December 18, 2019

Muy buena aplicacion y practica, se ve y se siente muy profesional,la recomiendo a todos. Gracias a todo el equipo.

PocasGreat
Spain
About 1 month using the app
TIDIO LLC replied January 9, 2020

Gracias! Thank you so much for your review!