Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

May 23, 2020

HATS OFF! This is ridiculously amazing! I have been using the app for like days but I can not understand why this app is that great! I’m talking about the free features only. I dont know how and why on earth one app can be so USEFUL and HELPFUL like... guys I’m out of words. I can not stress enough how great the app and features is. Again, hats off for the best application E V E R!!!!!!!!

MuchMoreasy
Spain
About 1 month using the app
November 24, 2016

So far impressed with both function and prompt, helpful support setting up.

Raymond Parker Photo
Canada
Almost 3 years using the app
April 18, 2021

I have a question please about the chatbots monthly limit: Are the chatbots counted only if the visitor interacted and responded the chatbot or for each every user who receives the message?
Thank you

SmartHarnais™
United Kingdom
About 1 month using the app
TIDIO LLC replied April 21, 2021

Thank you for the review! :)

A single "use" of a chatbot is essentially a single time a chatbot is activated. For example, if you have the "Welcome new visitors" bot, it is activated (used) for every single new visitor who enters your site. You can also have different types of bots, e.g. bots that get activated only on specific pages, or when the visitor returns to the site, or when an operator (like you or me) does not respond within some time.

Please remember that Tidio is free forever by default - the paid plans are optional and expand the features of your Tidio account. We have two upgrades: Communicator and Chatbots, and you can purchase one of them or both if you prefer. You can see detailed information about our pricing and current options under this link:
https://www.tidio.com/en/pricing

December 9, 2021

This app is seamless! I'm loving the integrations and how easy connecting everything is! I'm obsessed!

TailsNTrailsBakery
United States
About 1 month using the app
TIDIO LLC replied December 11, 2021

Glad you find the app so easy to use! Thank you for the perfect score

July 4, 2016

Awesome App! Truly a great addition to Saturn Rewards :)

Saturn Magazines
United States
About 1 month using the app
July 23, 2014

Excellent!
Fast integration,works perfect,easy to set up.
Keep up the good work.

Appraysell
United Kingdom
About 1 month using the app
February 8, 2021

Im suprisingly very happy with this app. I feel it offers a lot more than expected especially given im still just on the free plan being a start up. a) the live chat button can be customised to look pretty good
b) it notifies you whenever you have a visitor c) you can download a mobile app, so you can check whose visiting and have live chats with customers in the palm of your hand
d) and the best most unexpected feature is that you can see which pages your customers are looking at. really pleased.

Femmelyne
United Kingdom
About 1 month using the app
TIDIO LLC replied February 9, 2021

Thank you for the extensive review. We are glad we can be a valuable addition to your business! :)

March 31, 2020

Even though I'm uninstalling this app, I thought of coming here and leaving a positive and constructive review for others. Tidio looks great on the website, it's very customizable and their chat bots are super easy to set up. Conversions were great too, I would highly recommend it for the reasons above. Unfortunately for me, I just realize that Facebook messenger ONLY was better for my website, which isn't offered on Tidio.

Optimize Social
United States
About 1 month using the app
TIDIO LLC replied April 1, 2020

Thank you for your thorough and honest review. We really hope to see you again in the future. FYI, you can use our Messenger integration only if you wish. Someone from our support team reached out with additional instructions. All the best from Tidio. Stay safe! :)

October 25, 2023

outstanding customer support

Woofshack
Austria
About 1 month using the app
TIDIO LLC replied October 26, 2023

Thank you very much for your kind words! We are thrilled to hear that you had a good experience with us :) We remain at your disposal for any further inquiries!

December 22, 2021

Great customer service and answers fast. Great app and has great features, also has great chat box options

EMIACTIVE
United States
About 1 month using the app
TIDIO LLC replied December 22, 2021

Thank you so much for your kind review! We are really glad that you enjoy our features