Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

April 21, 2020

We like a lot to use Tidio! It helps su a lot to talk with our visitors or customers. Easy to setup and to customize. Their support is high quality and quick response. Highly recommended!

John Paul Rowan
Italy
About 1 month using the app
July 10, 2017

It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.

Conatural
Pakistan
Over 2 years using the app
December 16, 2020

very good app easy to understand and it gives a feature that every store needs to increase its conversion rate!

Janus&Co
United Kingdom
About 1 month using the app
TIDIO LLC replied December 16, 2020

Thank you so much for the 5 stars! :)

December 30, 2021

Sehr Gute App, mit bester Beratung. Ich hatte ein Anliegen nach paar Minuten war mein Anliegen gelöst, bin sehr zufrieden mit der App

OptimusKitchen
Germany
About 1 month using the app
TIDIO LLC replied January 4, 2022

Thank you so much for your kind words! We hope you continue enjoying our app. :)

January 18, 2023

super efficient application and really very useful, I recommend and the customer service is very fast

Sunrose
France
About 1 month using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you very much for the kind review :) Great to know that you like our service. Chris

Edited February 27, 2019

Check out carbonthat.com.au for as a test site. The Free plan is plenty, but depending on your site sessions, investing an extra few dollars a month, is well worth it. And Props to Martin from Live Chat, helped me every step of the way!

Links well with the iOS app, great job guys.

CarbonThat
Australia
About 1 month using the app
June 23, 2017

Great App! Easy to install and setup. I chose the free option for now.

Overnightwine
United States
About 1 month using the app
May 29, 2016

Very easy to install, easy to use

Cv Design
Norway
About 1 month using the app
December 4, 2019

Amazing! First day with my site live and a customer just told me they purchased BECAUSE OF my quick response. He is ditching his chat program and getting Tidio.

Empower Sound
United States
About 1 month using the app
TIDIO LLC replied January 9, 2020

Thank you so much for your review! We're really happy to hear that the chat helps you sell more. :)

Edited September 8, 2021

The app is great - extremely user-friendly and easy to set up. Plus it has been a very useful tool in generating leads!

Bondi Records
Australia
About 1 month using the app
TIDIO LLC replied September 8, 2021

Thank you so much for the review! I'm glad that you can keep enjoying our product