Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

September 21, 2023

Tidio is by far the best LiveChat, Ticketing system we have ever used. We tried Gorgias and it lacked the fundamentals. Tidios support is amazing, their platform is so reliable, we are more than happy!

White Rose Collection
United Kingdom
About 19 hours using the app
TIDIO LLC replied September 25, 2023

Thank you so much for sharing this positive review. We are delighted to hear that you had a positive experience with us at Tidio! Our team is committed to providing high-quality customer service :)

October 24, 2023

Molto intuitivo da usare e una bella interfaccia grafica

Misterstep
Italy
22 days using the app
TIDIO LLC replied October 26, 2023

Thank you for the review! Your positive feedback motivates us to keep up the good work :)

September 11, 2023

Je pense que c'est le meilleur chatbots qui existe

Anafelia
France
3 months using the app
TIDIO LLC replied September 14, 2023

Wow, thank you for the incredible compliment! 🌟 We're truly thrilled to hear that you think our chatbot is the best out there.

Your kind words are a testament to the hard work and dedication of our team.

September 7, 2023

Great chat features and customer support!

LinensByDesign
United States
5 months using the app
TIDIO LLC replied September 8, 2023

Thank you! It's wonderful to hear that you're enjoying our app, and we greatly appreciate your shoutout to our support team.

September 1, 2023

THIS APP IS EPIC! Carlos was truly awesome as he helped me with every question I had. Thank you so much, Carlos!

NovaSpire
Qatar
6 days using the app
TIDIO LLC replied September 7, 2023

Thank you very much for your review! At Tidio, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Carlos, he is a star!

June 27, 2023

I have a very good experience with Tidio live chat and it replies to everything very quickly and fully satisfied

ShopzyHub
Pakistan
About 1 month using the app
December 17, 2023

nice

CAJO Store
United Arab Emirates
About 1 hour using the app
TIDIO LLC replied December 19, 2023

Thank You for Your 5-Star Review!

If there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. :)

October 12, 2023

Wirklich eine Super App und ein Perfektes Kunden Support das einzige was ich noch nicht machen konnte ist es auf deutsch zu stellen aber das ist halb so wichtig.

Mein Wanderbuddy
Switzerland
About 2 months using the app
October 25, 2023

outstanding customer support

Woofshack
Austria
About 1 month using the app
TIDIO LLC replied October 26, 2023

Thank you very much for your kind words! We are thrilled to hear that you had a good experience with us :) We remain at your disposal for any further inquiries!

June 20, 2023

Intervention rapide et efficace. J'apprécie ce live tchat. L'application à l'ai chouette même avec le plan gratuit.

ChooGo
France
4 months using the app