Reviews (1,922)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

February 28, 2024

Servicio rápido y resolutivo

THE-ARE
Spain
Over 6 years using the app
December 4, 2023

very helpful!!

G Collections
United Kingdom
7 days using the app
TIDIO LLC replied December 5, 2023

Thank you for your review, we strive to provide the best experience to our customers :)

January 11, 2024

great to work with

Direct Bargain Warehouse Western Australia ABN 72 062 154 170
Australia
About 23 hours using the app
December 8, 2023

Echt geweldige app!
Zit nu nog in trial fase en ben echt aan het rondkijken en testen,maar ben zo enthousiast,
Zeer overzichtelijk en veel mogelijkheden voor een gestroomlijnde communicatie op je website,veel extras,ik ga voor premium,echt een aanrader!

Virginia lilly
Netherlands
9 days using the app
TIDIO LLC replied December 13, 2023

Hello there :)
Thank you for the fantastic review! We're thrilled to hear that you're enjoying Tidio!

Going premium is a fantastic choice, and we're confident you'll love the additional benefits it brings.

Thanks again. Your positive feedback means the world to us.

February 15, 2024

Top App!

STEPZ
Switzerland
2 months using the app
TIDIO LLC replied February 16, 2024

Thank you, we appreciate your review!

December 4, 2023

The support is very bad.

LINDAS
Spain
3 days using the app
TIDIO LLC replied December 5, 2023

Thank you for bringing this to our attention, and also sorry to hear about the disappointment. Could you give us a little background on the issue you approached us with? The live chat conversation you initiated was about the integration of Tidio with your store. We responded to your email, but unfortunately, we did not get a reply. Please contact us at support@tidio.net, we will make every effort to resolve this issue.

January 18, 2024

Answering problems fastly and accurately

Jiose online store
United States
Over 1 year using the app
December 4, 2023

Bem simples de se configurar e utilizar.

DELINEA SHOP
Brazil
9 months using the app
TIDIO LLC replied December 5, 2023

Thanks so much for the review! We're glad to hear you consider Tidio easy to navigate, we promise to keep up the good work :-)

April 8, 2024

更新之后跟屎一样

OSITO Oxygen Concentrator
China
Over 1 year using the app
February 10, 2024

Excelente! Várias ferramentas incluindo IA! Recomendo!

ShopeExclusivo
Brazil
3 months using the app