Reviews (1,937)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.

April 3, 2016

We have used it for a year now highly recommended and updates regularly!!

Insect Frame Uk
United Kingdom
About 6 years using the app
June 27, 2018

Easy to use and great support team!

Proven Industries
United States
Over 5 years using the app
Edited July 1, 2024

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!

Silicone Lovers | Realistic Sex Dolls
United Kingdom
Over 5 years using the app
TIDIO LLC replied March 12, 2019

Thank you so much! We're really happy you're with us! Best of luck from our team. :)

October 21, 2016

Highly recommend to all Shopify-based online store. It's so easy to use and have a very nice and functional dashboard.

Fourcowfarmmy
Malaysia
Over 5 years using the app
February 18, 2016

Really nice chat format. Worked instantly, no problem. Could not figure out how to log in, but realized I just need to open the app to start the session. Just upgraded to the pro account, to have more features. I am having fun chatting with my customers and seeing who is in my cart.

Dental Bliss
United States
Over 5 years using the app
August 16, 2016

Great addition to our website and it helps save sales by being able to answer questions our customers have.

Yourself Expression
United States
About 5 years using the app
September 24, 2019

Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio

Armour Supply Co.
Canada
About 5 years using the app
TIDIO LLC replied October 21, 2019

Wow, that's amazing, thank you! :)

March 25, 2016

I've been testing this app and looks really well done! I like the outlay and smooth flow of it. Definitely recommend it!

Clairvoyancy
United States
About 5 years using the app
August 17, 2022

Really great customer support when we needed to organize a new project. The agent was patient and kind :)

franny e
Canada
About 5 years using the app
TIDIO LLC replied August 18, 2022

Hi there! Thank you so much for the kind review :) It's great to here that your inquiry was resolved in a professional manner. Let us know in case you need anything else! Chris

Edited April 20, 2017

Great cusotmer service 24/7! Well done, Tildo team!
Love the easy to use app & design - works perfect with shopify template.

Our web-shop visitors love the chat option, helps us a lot to communicate with potential & current cusotmers.

www.aliceandwhite.com
Stockholm, Sweden

Aliceandwhitebeta
Sweden
About 5 years using the app