Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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The app is intuitive and easy to learn. I can easily set up a few chat bots that displays on different pages. The mobile app that goes with it makes it easy to answer customer queries on the run. There seem to be more functions for me to discover, but it has been great so far.
Thank you so much for the amazing review! We are happy that you find our widget easy to use and learn. Enjoy your Tidio!
Looked at many apps to provide chat and site communication. All others took a lot of effort to actually configure to work properly. Tidio took a few minutes and all was set. get this app!
This is exactly what we were going for while creating Tidio! Thank you for the review :)
This is an excellent app which will allow me to interact with my customers in real-time. I'm hopeful that it will increase my sales in the short and long term.
The app stuffed up our theme and caused a major malfunction. In addition, after over a year they suddenly deleted our premium account, configured chatbot, and all the customer base for no reason. BEWARE!
We're sorry -- in response to the globally imposed sanctions, Tidio is suspending all operations in the sanctioned countries. Since your account has been identified as originating from one of them, Tidio has terminated your account as we've informed you via email. If your business has no connections with the sanctioned list, we can help you create a new account. We've reached out to you directly via email with a more detailed explanation.
Olek - Tidio
Fast & precise support - These guys are awesome...p.s make a payment gateway lol, need one with this level of support.
Thank you so much for your fantastic review. We do it because we love our users! :)
The app is pretty darn awesome but the customer support to help non techy people like me is second to none. Thanks so much team Tidio!
Great chat app. Easy to use and the modern widget looks great with our UI.
Easy to install, easy to configure, easy for support team to respond to questions. Pre built automations with options to add more as we grow, helped us get started quickly.
Thank you so much for the kind words! :)
Amazing live chat app! Makes the customet engagement on the website look very professional. Like you have a team standing by waiting to answer questions. This is a must have for any retail e commerce businesses.
This app is amazing. Even if you get the free plan it gets the job done and you can download the app on your phone to reply faster to clients. 5 Stars