Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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horrible company all around. there dash doesn't work and you cant log in when customers are messaging you
Hi! Could you please contact us at support@tidio.net so we can troubleshoot this for you? :)
Olek - Tidio
Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account
Tidio Live Chat is the one… don't look further!! I tried many and this one is the BEST!! Also - The Support is OUTSTANDING!! - 100% Recommended.
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.
Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review!
Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)
Grat app, easy to manage and very good made. Thanks
Excellent app, is super useful that you can make easily your own chatbots. You should try it! thank you for the free trial.
Thank YOU for giving us a chance, we're excited to help you grow your business! The 7-day free trial of the unlimited version of the app is added to every single new account automatically, and we absolutely agree everyone should give it a go!
We've tried a number of different chat applications, help desk and CX management tools. I really like Tidio more than the others. The UI is top notch, the bot feature is great, the integrations work well and the pricing is reasonable.
I have a very good experience with Tidio live chat and it replies to everything very quickly and fully satisfied
It's Very fantastic experience using the Tidio app. Recommend to all to use is user friendly chat bot & email marketing also very awesome. Thanks for the Team ,Tidio.
By ,
ManiVarma
www.mysilkyskin.in
India
Thank you for the fantastic review! :)
Have been using this app for almost an year... now suddenly the option to send products directly from the chat have been removed from the free plan. Absolutely disappointed.
Hi Alberto. Thank you for taking the time and sharing your thoughts, and also sorry to hear about the disappointment. The Native Shopify Integration features have grown over time to become a powerful tool, which helps generate revenue. That is why it was moved from the Free plan to the Communicator plan, which in fact is our cheapest paid plan. I understand that this is a crucial feature for your business, and taking into account all the other great features and the value that the Communicator brings for the money spent, it would be a great choice and a thing to consider. Thank you for understanding, and please let us know if there's anything else we can do to help. Chris