Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I have a very good experience with Tidio live chat and it replies to everything very quickly and fully satisfied
It's Very fantastic experience using the Tidio app. Recommend to all to use is user friendly chat bot & email marketing also very awesome. Thanks for the Team ,Tidio.
By ,
ManiVarma
www.mysilkyskin.in
India
Thank you for the fantastic review! :)
Have been using this app for almost an year... now suddenly the option to send products directly from the chat have been removed from the free plan. Absolutely disappointed.
Hi Alberto. Thank you for taking the time and sharing your thoughts, and also sorry to hear about the disappointment. The Native Shopify Integration features have grown over time to become a powerful tool, which helps generate revenue. That is why it was moved from the Free plan to the Communicator plan, which in fact is our cheapest paid plan. I understand that this is a crucial feature for your business, and taking into account all the other great features and the value that the Communicator brings for the money spent, it would be a great choice and a thing to consider. Thank you for understanding, and please let us know if there's anything else we can do to help. Chris
Convenient when customers want to ask a question about a product. Its very easy to use for both seller and customer.
Thank you so much for the 5 stars review! :)
Great app! Great mobile and desktop apps as well, makes communication seamless between my team and our customers!
Great app, easy to instal and friendly support.
First off,... Awesome awesome support! Not joking here... I never feel like I'm asking too much or like I am bothering the agents. The features you get out of the box are amazing.. I like the integrations.. and I am now slowly discovering what the bot launcher can do for me. Super app if you are looking for a chat option for your site. Recommended!
Amazing review - thank you so much! <3 :)
This chat tool gave me a great experience, and the development team actively answered my questions.Thanks
Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!
LG Fitness Equipment loves Tidio! It has done wonders for our conversion rates, and building relationships with customers. - Thanks
It would be really nice if you could capture more than one piece of information through the chatbot from the customer. Adam was great in helping me come up with an alternative solution to the problem I was having.
Thank you for your review! The solution we used in your bot validates the information your users provide. We hope this will help your business. All the best from our team! :)