Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

August 19, 2016

Simple and great feel & look even in its free version.

Easy Bike
United Kingdom
19 days using the app
August 9, 2017

Started a trial and so far it looks pretty amazing.
I'll also try later the Standard plan to see if we can live without some of the features. But for someone who has enough manpower to use everything this app has to offer, it could be a great addition.

Thesisbeauty
United States
19 days using the app
June 22, 2018

Great support team and great app.

Barbo Digital
Bolivia
19 days using the app
April 26, 2017

Awesome software, easy to manage. And the customer service is swift. Had an issue at 4am, and it was resolved BEFORE 4:45am....HIGHLY RECOMMENDED

Onlinehorse
United States
18 days using the app
March 4, 2021

I really like this app.. I really like the option to hide the chat icon on the Mobile version and the additional features like chatbots, Email & Messenger integrations are very good. I would really love to see if they can integrate text messaging into this either intergrating with text providers like textline or some other alternatives..

Ginger Fresh
United States
18 days using the app
TIDIO LLC replied March 4, 2021

Hi there!
Thanks a lot for the 5-star! We are happy to know that you are enjoying our product.
Enjoy your Tidio!

Edited April 26, 2016

Look no further. This is your Live Chat App right here fellow merchants.

Premium-graded Health and Beauty Products along with Business Opportunity
https://chic-outlet-and-business-opportunity.myshopify.com/

Chic Outlet And Business Opportunity
Thailand
18 days using the app
January 14, 2019

very helpful app especially when im running my own website. and their customer services are beyond helpful. love it.

TJtech
South Korea
18 days using the app
March 14, 2023

Great app! great customer service, i would highly recommend getting tidio on your store if you are looking for a reliable live chat feature for your website!

OnTarget
United Kingdom
18 days using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!

January 11, 2023

I've Installed this app on my website: https://hubizy.com
it's really brilliant and I hope they make it free forever.

Hubizy
United States
18 days using the app
TIDIO LLC replied January 23, 2023

Hi there! Thank you very much for the kind review :) We're happy to hear that you like the app. Just so you know, Tidio can be used for Free for as long as you like! Chris

May 31, 2020

The apps was awesome to me. But don't know why stated free plan forever and i been notified that trial end in few days. Sad...

Hudds Store
Malaysia
18 days using the app