Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I love Tidio. It's simple, it works, Great Customer Support. It also forwards to my email platform when I'm not available. Highly recommended.
Thank you so much for your kind review! We really appreciate it
Excellent app with free plan is very very nice, I want to advise all website owner use this application to help your customers and give him a professional services. Thanks Tidio, thanks for agent
Thank you for recommending us and for the great review! Enjoy your Tidio
It is a very user friendly app especially for new beginners. There are templates that allow guide and allow us to install the bot with a click. The online consultants are very helpful and prompt to assist. I am quite certain they are humans :)! I like many features such as being notified when there are visitors and I could see the replies from the visitors as well. It saves much time and effort on my end as a store owner.
Thank you so much for the 5 stars and kind words to our team. I can confirm that we are a team of somewhat lovely humans, delighted with your amazing review :)
OMG! I love this app!! So easy to install and set up. It is a fantastic way to answer customer questions very fast and give them the confidence to order from us.
Rebecca
Beck Gift
Please don't use this app. The developers release new features without notifying their paying customers of changes that they are making. One of the most recent changes led to all of our automation chat bots to no longer accurately work. They did before the update was introduced. The team at Tidio first lied about having released an update by saying: we didn't release any updates. They then went back on their own word, finally admitted they released an update. Updates in our opinion should be made to improve the customer experience. However, the update has caused nothing but problems and is not working reliably at all. Their team showed little enthusiasm to help. Conversations between chat bots and customers are no longer visible / accessible meaning you are using a feature without knowing or having any control over whether it works or not. Very poor experience
Thank you so much for the kind review. I will forward your kind words to Martin.
Just installed it, so haven't got to use it yet. will write a second review once I've seen how it works
First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).
Jan here, it was a pleasure. :)
If you have any questions we are always happy to help!
Probably the best chat app on shopify, looks great and easy to use. alot of features for free.......
There are plenty of settings and it's a bit of a hassle to program but the customer service is great and it gets the job done. Just a bit of a learning curve.
Thank you for the review!
Easy to use. Lots of functionality. Good chat support if you get stuck.