Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Best customer service ever !
Easy to install and easy to use
iv'e tried few apps before and this one is just way better..
Support has been very helpful - I will use this app and think this will higher my conversion rate for a good bit!
Hi! We do our best to have our Customer Support be as helpful as they can :) If you need any additional help, just let us know.
Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.
I'm so sorry to hear about it. Please let us look at it again with our team. We will reach out to you via email shortly with a clear action plan to fix this.
My sincere apologies - Olek - Head of Customer Service.
really great, really professional, thankyou so much for being free for me! OMG
blessed.
and thankyou for being so beautiful! and easy to set up!
Thank you for being here with us! :)
I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.
Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris
The app is intuitive and easy to learn. I can easily set up a few chat bots that displays on different pages. The mobile app that goes with it makes it easy to answer customer queries on the run. There seem to be more functions for me to discover, but it has been great so far.
Thank you so much for the amazing review! We are happy that you find our widget easy to use and learn. Enjoy your Tidio!
Looked at many apps to provide chat and site communication. All others took a lot of effort to actually configure to work properly. Tidio took a few minutes and all was set. get this app!
This is exactly what we were going for while creating Tidio! Thank you for the review :)
This is an excellent app which will allow me to interact with my customers in real-time. I'm hopeful that it will increase my sales in the short and long term.
Fast & precise support - These guys are awesome...p.s make a payment gateway lol, need one with this level of support.
Thank you so much for your fantastic review. We do it because we love our users! :)
The app is pretty darn awesome but the customer support to help non techy people like me is second to none. Thanks so much team Tidio!