Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
Refine
-
By rating
Great app and excellent customer service.
App works great and has great support. We love the app and has helped our business tremendously. Highly recommend!!
Thank you so much for your review! :)
Thank you so much for your review! If you have any feedback in regard to Tidio, please feel free to share it with us as it will help us with improving Tidio further. :)
Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!
Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!
It works really well, and the customer service is very enthusiastic to help solve problems.Effective monitoring of incoming data。Ability to communicate with customers in a timely manner
On behalf of the whole Tidio team, we thank you for the review :)
We are proud to be a part of your business!
I really like this app as it allows you to connect with visitors anywhere through you phone app that makes it easier to respond to customers while on the go! And customer service is nice
Thank you so much for your amazing review. It was great to chat with you over our support chat.
Very good app. You can link multiple websites in the same time. Fast support.
It's a nice app. I love that it is free for a number of uses. It could use some technical fixes especially on the mobile app. Their staff is great in offering assistance.
Thank you so much for the feedback, it helps us understand how our tool can be more effective. It would be great if you could provide us with a bit more detailed info at support@tidio.net. Thanks!
This is so useful, not only can we see who's online when but measure the success of our automated messages. Good Work :)
I like how this app captures leads and offers them a discount in an effort to drive immediate sales. The dashboard has a small learning curve, but it's a great app so far.
Thank you for the review, we sincerely hope to one day be 5/5 in your eyes :)