Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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It works really well, and the customer service is very enthusiastic to help solve problems.Effective monitoring of incoming data。Ability to communicate with customers in a timely manner
On behalf of the whole Tidio team, we thank you for the review :)
We are proud to be a part of your business!
I really like this app as it allows you to connect with visitors anywhere through you phone app that makes it easier to respond to customers while on the go! And customer service is nice
Thank you so much for your amazing review. It was great to chat with you over our support chat.
Very good app. You can link multiple websites in the same time. Fast support.
It's a nice app. I love that it is free for a number of uses. It could use some technical fixes especially on the mobile app. Their staff is great in offering assistance.
Thank you so much for the feedback, it helps us understand how our tool can be more effective. It would be great if you could provide us with a bit more detailed info at support@tidio.net. Thanks!
This is so useful, not only can we see who's online when but measure the success of our automated messages. Good Work :)
I like how this app captures leads and offers them a discount in an effort to drive immediate sales. The dashboard has a small learning curve, but it's a great app so far.
Thank you for the review, we sincerely hope to one day be 5/5 in your eyes :)
我想把URL改为ailijiadoll.myshopify.com/，怎么操作，刚才好像弄错了，请求协助，请问今天可以解决这个问题吗？还是需要等候48小时之后呢？另外，我们shopify后台的客服信息哪些不会被客户看到，请问有相关资料吗？
Thank you for your review! Our support team can help you via the support live chat located in your admin panel - we're online on chat now and ready to help. :)
Well, installation and setup was easy, you can manage multiple stores using the same interface which is really great. Would like to continue with the basic version of the same.
i used this app previously then i removed it thinking it was expensive BUT after trying other apps there is no Chatbot app on Shopify with thos qualities and pricing it is the best chatbot app to go for plus the customer support is instant and excellent they deservge a five star review
Thank you so much for that informative and kind review! It's good to have you back with us
Great intergration, Excellent customer service. I need help with the coding and I didnt even need to install it since it was a plugin. Thanks for your help!
Hi there! Thank you so much for your kind feedback:)We are glad to know that you like both our tool and our customer service. Let us know if you have any more questions. Chris