Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

July 14, 2016

perfect support and very easy to use app!

Safewildlife
Netherlands
7 days using the app
June 18, 2020

This app are really easy to deal with. The interface are nice and its very easy to customize the setting!

Hmlet Furniture FAS
Singapore
7 days using the app
TIDIO LLC replied June 18, 2020

Thank you so much!
This is exactly what we were going for while creating Tidio! We want to make it as easy as possible to communicate with your clients :)

March 29, 2022

muito bom suporte e aplicação. Respondem rapido e te ajudam na hora se precisar de ajuda. Recomendo 100%

Nobugym
Portugal
7 days using the app
TIDIO LLC replied April 3, 2022

Thank you for recommending us to other users! Our Customer Support staff does their best to help as fast and best as possible!

September 21, 2016

Great tool to interact and engage with your customers real time.
Love it!!

Lexlyngroup
United States
7 days using the app
March 19, 2016

Great product, I am on trial now but I find it really easy to set up and use.

Artbedding
Bulgaria
7 days using the app
August 29, 2018

Not working at beginning, but these guys live chatted with me and assisted solved the problems shortly, assistance very helpful.

Tezparts
Hong Kong SAR
7 days using the app
September 6, 2016

great app and works perfectly in our store. the iPhone app is a nice bonus.

Tryhappytea
United States
7 days using the app
October 5, 2021

The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET

The Spray Source
United States
7 days using the app
TIDIO LLC replied October 6, 2021

Thank you so much for such a great review! We agree that putting in extra work will definitely improve the store and the final effect.

December 13, 2016

Easy to install and works! Great thx

Rp Trial
Switzerland
6 days using the app
September 16, 2015

Super customer service! Very expeditious and customer focused!

Fearlesscharm
United States
6 days using the app