Reviews (1,928)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

February 1, 2018

This app is very good. It's too easy for use

Fashionandcharming
Canada
9 days using the app
December 8, 2023

Echt geweldige app!
Zit nu nog in trial fase en ben echt aan het rondkijken en testen,maar ben zo enthousiast,
Zeer overzichtelijk en veel mogelijkheden voor een gestroomlijnde communicatie op je website,veel extras,ik ga voor premium,echt een aanrader!

Virginia lilly
Netherlands
9 days using the app
TIDIO LLC replied December 13, 2023

Hello there :)
Thank you for the fantastic review! We're thrilled to hear that you're enjoying Tidio!

Going premium is a fantastic choice, and we're confident you'll love the additional benefits it brings.

Thanks again. Your positive feedback means the world to us.

January 31, 2019

Brilliant app. The customised bots setup really makes the possibilities endless. Has reduced the strain on my support by a huge amount!

Active Fitness Company
United Kingdom
9 days using the app
May 18, 2021

La configuración de la app es a prueba de un bebe. Me encanta esta aplicación y que sea gratuita. Un 10!

Brusher Pro
Spain
9 days using the app
TIDIO LLC replied May 19, 2021

Thank you so much for the 5 starts review! We appreciate it :)

December 5, 2014

Simplest installation ever. Installed in seconds as advertised, plus it's free!

USA Medical and Surgical Supplies
United States
8 days using the app
August 11, 2021

It's a really good app, it's help me a lot to understand my customers and the team is really good and efficient !

Poudré Bijoux
France
8 days using the app
TIDIO LLC replied August 12, 2021

We appreciate the review! :)

January 20, 2021

Great experience. So happy I have found a chat solution that works, allows you customise it to great lengths and also supports new businesses by oferring a free app as opposed to milking you away right from the get go as other chat apps do. Installation and configuration was a breeze and got it up and running in minutes!

Exilestore
United States
8 days using the app
TIDIO LLC replied January 20, 2021

This is exactly what we were going for! Thank you for the encouraging words :)

April 9, 2021

Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!

La Cave à Laine
France
8 days using the app
TIDIO LLC replied April 13, 2021

Thank you so much for the review of Tidio! :)

June 11, 2021

Great!!!!!! This is just a super chatbot app! It will help me 100% increase sales!!! ))))))))))))))))

Sneakerstox Store
Belarus
8 days using the app
TIDIO LLC replied June 11, 2021

We are proud to be a part of your business :)

July 17, 2021

Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!

timeframed clocks
United Kingdom
8 days using the app
TIDIO LLC replied July 19, 2021

Thank you so much for the 5 stars! :)