Reviews (1,928)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

August 3, 2018

Great help / Noob friendly / Good Services And real nice supports. 10 Stars if i could

Shopcrazy Dk
Denmark
8 days using the app
June 28, 2022

Le service à la clientelle est vraiment bien! J'ai pu parler avec quelqu'un et ils ont répondu à mes question en quelques minutes.

Librairie jeunesse le Zèbre à pois
Canada
8 days using the app
TIDIO LLC replied June 29, 2022

Thank you for your feedback, we are glad to hear our Customer Support Staff was able to help you. Should you need additional help just let us know.

December 13, 2016

This app is amazing. It's user friendly, it works and they have super nice customer support. I totally recommend installing this app.

Spicy Moments
United Kingdom
8 days using the app
November 9, 2019

gread sales booster

BoomTech.
Israel
8 days using the app
TIDIO LLC replied November 13, 2019

Thank you for your review!

May 5, 2016

The app integrated seamlessly with our website and has given us a new level of customer service that is just what we were looking for. Anytime we needed tech support the Tidio tech team was right there and helped us out. Great app!

Wildflower Artisan Collective
Canada
8 days using the app
November 6, 2016

very easy installation step and with desktop and mobile app support . This definitely the winner :)

Eclemix
Indonesia
8 days using the app
January 9, 2023

I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.

CapaMel Balloons
Australia
8 days using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris

Edited September 29, 2018

I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.

Doors & Doors
United Kingdom
8 days using the app
May 9, 2022

很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用很好用

Seven Colors
China
8 days using the app
TIDIO LLC replied May 9, 2022

Thank you so much for the top rating. We're super happy you enjoy our app! :)

December 7, 2016

Good app, does what it should, installation and operation is hassle free..

Live support available, and you get answers if you have a question.
Good Job Guys!

Tannleather
Australia
8 days using the app