Reviews (1,928)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

March 31, 2017

we just installed the Tidio chat and we are already in love with it.
we will continue to try it and keep other customers updated.
CEO @ Kaaraba
www.kaaraba.com

Kaaraba
United Arab Emirates
8 days using the app
November 10, 2021

Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify

Elite Medical Accessories USA
United States
8 days using the app
TIDIO LLC replied November 10, 2021

Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.

October 24, 2019

perfekt in der bedienung. tolle eigenschaften die einfach zu verstehen sind. würde dieses programm weiterempfehlen

Proseedoilsgermany
Germany
8 days using the app
June 23, 2020

Great app has all the features needed and great support, Would definitely recommend the app! thank u

HOMESHOW
United States
8 days using the app
TIDIO LLC replied June 23, 2020

Thank you so much for the review! :)

August 15, 2016

At the moment we're only using the free version but the features are immense! If our business grows in the future we will definitely purchase the PRO.

Jayeoncare
United States
8 days using the app
December 8, 2020

Love it! Installed it this app on impulse the other day, and it's already made me two sales that I wouldn't have had otherwise. I love that it's got a desktop app AND a mobile app, so you can communicate with your customers from anywhere, even if you're travelling. So cool!

CK Swagworks
New Zealand
7 days using the app
TIDIO LLC replied December 15, 2020

Thank you so much for the kind words. We are proud to be a part of your business :)

February 1, 2024

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

I Love Happy Cats
Belgium
7 days using the app
Edited July 20, 2019

Highly Recommended! This app is absolutely amazing. It gives your website a VERY PROFESSIONAL image. Once you play with the buttons and get everything set up, it' looks amazing. It has many customizable features and is very easy to use. I rate this #1. I am VERY impressed!

YouEnvyMe.Club
United States
7 days using the app
TIDIO LLC replied July 26, 2019

Thank you so much for your amazing review! :)

July 27, 2020

Great App, the chatbot feature has boosted sales and tracks those sales so you know where they are coming from

Master Filmmaker
United States
7 days using the app
TIDIO LLC replied July 29, 2020

Thank you so much for such a great and thoughtful review :)

December 4, 2023

very helpful!!

G Collections
United Kingdom
7 days using the app
TIDIO LLC replied December 5, 2023

Thank you for your review, we strive to provide the best experience to our customers :)