Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

July 27, 2022

Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.

Napura Italy
United States
15 days using the app
TIDIO LLC replied August 1, 2022

Hi there! Thank you very much for your kind review :) It's great to hear that you are enjoying Tidio so far. We really appreciate your feedback. Let us know in case you need any assistance in the future. Chris

April 26, 2021

nice, works well, it allows me to start my work easily. hope it will be better in the future. ************

CYSUM
China
15 days using the app
TIDIO LLC replied April 26, 2021

Thank you for the kind words, and if you have any questions Tidio is always here for you :)

September 24, 2019

Very good application! It all comes down to Professionalism! functionality, features, and service! congratulations!

Good Job Brasil
Brazil
15 days using the app
TIDIO LLC replied October 21, 2019

Thank you!

September 2, 2021

this app works great and I definitely recommend installing it! doesn't slow down the website at all!

0'Majestic
Australia
15 days using the app
TIDIO LLC replied September 2, 2021

Thank you so much for the review and for your recommendation!

September 4, 2023

Great app. Easy to use. We tried 2 other leading apps and they were too complex and difficult to use. Also the support staff have been excellent to deal with.

Commercial Fitness Equipment
Australia
15 days using the app
TIDIO LLC replied September 7, 2023

Hi, our team always appreciates reading feedback like the one you left us! Thank you for your kind words and support.

August 16, 2019

Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1

Urns.com
United States
15 days using the app
March 21, 2017

great customer support !!!! They helped me throught online chat in seconds ! Very convenient :D

Bio Dluxe
Canada
14 days using the app
February 23, 2016

Awesome feature rich application! Great support. :)

Kinley Mattress
United States
14 days using the app
January 5, 2021

as they said it might increase the sales by up 40% it's correct because the customers feel more confident about the website when they see a professional tool like the Tidio live Chat and when the customer has a question will ask through the chat and you answer him means you got a purchase

THE LENS BAZAAR
Canada
14 days using the app
TIDIO LLC replied January 7, 2021

We are proud to be a part of your business. This is exactly what we were going for, and we appreciate your encouraging words. Thank you!

March 24, 2016

Awesome app so far. Will be able to give more information once I use it a little longer.

Thisandthat4kids
United States
14 days using the app