Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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I tried many app for live chat. I love this one. You can set any situation, quick response and get detailed analyice
Thank you so much!
Tidio requested that I review their plugin. The app barely works so my employee uses it in a browser tab. It works but could be a lot better.
Ah.. so sorry to hear that you have problems with our desktop app. I'm glad there are no problems with the browser version. I will reach out to you via email and try to troubleshoot the app problems. Olek - Tidio.
It’s absolutely terrible. When the app opens it tells you to login with no option to create an account. And once you are able to create an account by way of your web browser, then it does not do anything to help you set it up. I think this app is a scam.
Hi there.
We sincerely appreciate your feedback. We're sorry that you had a negative experience with us. Our Team member has already contacted you through the email, we will do our best to help you with the case. Thank you for your cooperation.
Amazing app. It is really easy to configure it and offers an excellent free plan. If you want a quality live chat, you need this one in your store.
It's unfortunate the rating is limited to 5 stars. On a scale of 1 to 10, they are definitely a 100. 10x more than what it is. The support team for TIDIO is absolutely groundbreaking. I pressed forth many questions all of which were answered with extreme patience and I was provided the needed guidance to keep things moving. Moreover, the support went above and beyond the call of duty to make sure all my questions were answered with impeccable precision. A shout out to Adam and Patrick for their tremendous support and wonderful courteousness. Truly awesome. !!!
Wow, thank you so much! It warms our hearts to see reviews like yours :)
Good so far, a bit slow from time to time, great IOS app feature.
still way more to learn about it
This is a great app. I even saved a sale on the first day of using the app
I have just set up this app and was surprised at what it can do to support my business. I had one issue which I created when I first started. I contacted support and Rafal was online at once and provided the solution for me.
So far I like what I am testing.
I have more than 1 store and created multiple accounts and not able to manage those as 1 person needs to handle all the chats. I contacted Tidio customer service and they helped me to install one chat account to all websites and it save my life. Highly recommend to use this app!!!
Thank you very much for the top rating! So glad to hear our team helped you find the solution most suitable to your individual needs, and I'm sure using Tidio will now be a walk in the park for you. :)
Great app - really drives potential customer engagement. I am currently on the free plan, but will be upgrading to paid plans soon.
Hello! Thank you very much for your kind review :) We are really glad that you are enjoying Tidio so far. Please let us know if you need any guidance, or have any suggestions or ideas. We'd love to hear them!