Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
Refine
-
By rating
J'utilise TIDIO tous les jours sur mes sites de vente en ligne. J'en suis très satisfait je le recommande, il est facile d'accès et très pertinent. Il me perd de rester en ligne avec mes clients.
Thank you very much for the perfect score :)
Awesome App! highly Recommended!
Great tool, it helped my store to get more sales. Ideal to solve those little doubts of the cleintes and close the sale.
Perfect, we're really happy to see your review!
Easy to set up to be sure. Nice features one can add. I do like the ability to chat so easily through my phone. Very nice app.
Super cool chat app! I tested quite a few and ultimately chose this one for my online boutique. Valuable features plus stellar customer service!
awesome and quick service to help us get what we needed accomplished
Awesome app - you can get in touch with visitors to your store live! It is awesome interaction! I would recommend this app. Its free version is good for up to 3 conversations at a time. This is why I give it a 4 star.
Don't forget to check us out @ purevitaminstore.com
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Great customer support! Easy to use app!
Thank you so much for the kind words for the app and the team :)
Excellent ! Very good app and very simple to use.
Talking to customers is very efficient way to increase conversion.
I recommend it.
Thank you
We're using Tidio Chat currently and we have been for maybe 2-3 months now. While yes, you can see who's on the website, which page they're on etc. the true functionality of the chat just simply doesn't work correctly 75% of the time. If you're using this chat feature on a desktop computer that has someone to monitor and respond to chat messages as soon as they come in, then it should be a fine solution for you. But if you're using the Tidio Chat app on your mobile device then you will have more problems caused. New chat push notifications come to your phone often 1-3mins after they've been sent. Sometimes they don't even come at all! Which results in customers sending multiple messages like "HELLO!" "HELLOOOOO!" etc. and if it's a customer who is using the chat to talk about a order issue/problem, then the chat makes them even more mad than before because no one answered because we don't even know that chat messages are coming because we're not receiving timely push notifications. There are a number of other issues with setting our stores hours for when the chat is open as well. Our phones will go off at 2am sometimes because people are somehow still able to access the chat even though the stores hours have been set and the chat should be displaying a 'Sorry we're offline message.' Since the chat doesn't send timely notifications, most customers end up leaving the chat because no one is going to sit and wait for 2-3mins just to see if a reply even comes through. We have also had issues with setting auto-responder messages to message a customer who has got to the cart page. We'll send a message telling them to not forget to use the discount code. The they will message back asking what the discount code is and we won't receive the message for 2-3mins 85% of the time and then they get a but turned off or don't even make their order because fear of missing out on a discount code, so they are now waiting to get a discount code and abandoned their cart. Most the features that Tidio Chat has are fine and work, but the main core of what people use Tidio Chat for in the first place (to communicate in real-time with customers) needs to have the issues mentioned above fixed. Also - if there's not an option to fix those issues above Tidio, that's fine, I understand. But you need to at the very least have a message within customers chat windows saying something around the lines of..."Awaiting customer representative. You are #3 in the chat queue." This way customers can understand that there's a slight wait and to be patient. This would also allow your Tidio Chat mobile app users more time to actually receive a push notification so that the chat message can be addressed. Please add the chat queue to the Tidio product. It's just been very frustrating using this chat and we have 3 operators (2 on iPhone 6 and 1 on Android) and the issue is the same with all.