Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Very easy to use
Thank you for the review, we're glad you are satisfied with Tidio :)
excellent service. The customer service is also friendly. I hope they will implement the suggestions as soon as possible.
Thank you so much for the stars and kind words :)
Really really happy that we found this app. We just started our shopify store and were struggling with understanding how customers coming to our store feel about our stores. We got so many questions and interactions from visitors and lots of insights on how we can make our store experience better.
Thank you for the 5stars and using Tidio :)
Excellent app, extremely easy to set up and use.
An app very useful, really friendly technical support. We recommend it
Chefswarehouse.co.uk is a new start-up store running under ultra-efficient process principles. We were looking for a best in class chat app to communicate with customers so Tidio came to our attention - But Hey, we've discovered we can do so much more for customer service & engagement with predefined & editable bots. Looking forward to developing our own customer-friendly AI functionality to stay lean & efficient - and of course customer friendly. So far delighted with Tidio, their help ...and really simple to understand videos. Peter
Amazing app. Helped a lot in making extra sale. Support is also very good.
Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.
20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.
Thank you so much for your thoughtful review. We truly hope our app will prove its value and deliver you more converted prospects. :)
Awesome app and customer service. It's very intuitive and easy to use. Jose is the best, very helpful, fast and knowledgeable.