Reviews (815)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.
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Great product with excellent service. Would recommend to anyone who needs an online service chat app.
Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app and our service so far. Let us know in case you need any guidance! :)
So easy to use and great service overall! Love the product and ability to customize the widget and settings.
Thank you for the kind review :)
good cutomer service, I contact and they reply to me qucikly which is nice. Hope it brings sales to my website
Thank you so much for your kind review! We always do our best to provide world-class support
easy to navigate and great customer service (using their chat feature of course :) I appreciate all of their help
Thank you for your kind words! We are glad that you like our product!
Useful and nice. Their support team is very professional. Useful and nice. Their support team is very professional.
Hi there! Thank you so much for your kind review :) It really means a lot and motivates us to work even harder every day to improve Tidio.
Installed the app months ago. We had to halt production of our website while figuring out the best approach to continue for our company. We came back and our trial had ended spoke with the support team and they extended the trial for us. Instant reply when I asked my question and the backends UI is amazing and straightforward very professional group from my first impressions. Think this app is going to help us a ton with communicating with our customers while they are on our website.
The recent update moved the information about where the customer is. Anyone else struggling with this, you need to zoom right out. It's a pain but to be fair they do take notice of what you say so perhaps this will be fixed soon. I hope so. Apart from that the app is excellent.
Simple the best chat app around. Especially for Shopify users. Easy install, great usage. Great support that is always reachable. Love this app and the functionalities of it. Highly recommended for every store that wants to do just that much more for their customers! :)
We're delighted we could help, and we appreciate your nice words! If you have any more queries, please let us know!
Works well, very happy with it. Lots you can do and its helping us get customer emails. Overall happy and good support
Hey! Thanks a lot for the review and the perfect score. We are happy that our product is already helping you with your business
Enkel att använda och kanonsupport! De svarade väldigt snabbt sedan löste vi mitt problem snabbt och enkelt :-)
Thank you so much for the positive review and the 5 stars! We really appreciate your kind words