Reviews (1,929)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

Edited June 10, 2020

best app to use in chat live .. the provide everything to you ..quick assistance especial thanks to peter ..i recommended to use this perfect app

Nemraa6
United Kingdom
6 days using the app
TIDIO LLC replied June 12, 2020

Thank you so much for the review!
I have extended your kind words to Peter :)

October 20, 2019

Setting up a chatbot has never been easier! With Tidio, you don't need to know any coding to be able to do automated customer service (like answer FAQ automatically) which frees up so much more time. It is especially useful for scaling!

NXTGEN Cases
France
5 days using the app
TIDIO LLC replied October 21, 2019

Thank you so much for your review. We're really proud Tidio helps you with scaling your business!

May 12, 2020

Very detail app for retaining customers and detail, Great app highly recommended you can always available through any devices

msofficeworks
United States
5 days using the app
September 16, 2016

I've used another chat app before that I was very happy with when I ran my craft store. I decided to try something a little different this time with my jewelry store and I am so glad that I did! I didn't know how much I was missing out on. So happy I found it!

Steampunk, Victorian, and Vintage Inspired Jewelry
est.2015, Website launching on 09/30/2016

Trapsteamstore
United States
5 days using the app
July 8, 2021

It really helps me a lot! Besides, Dominika is a patient and professional customer service. She pointed my mistake just by one test.

UKVicture
China
5 days using the app
TIDIO LLC replied July 12, 2021

Thank you so much, I will forward your kind words to Dominika! :)

May 25, 2020

Fantastic Live chat App. In my opinion is the best. this app has everything you should need by a live chat app! Great.

Shoppinet
Italy
5 days using the app
March 24, 2016

Awesome App! I've only had it for a few days, but it's so easy to setup. Love it!!

Karmak
United States
5 days using the app
September 2, 2022

Great app! I like it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pet Glory
United Kingdom
5 days using the app
TIDIO LLC replied September 2, 2022

Hi there! Thank you so much for the kind review :) Glad to hear that you think the app is great. Chris

July 13, 2021

Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!

Sunny StoresEG
Egypt
5 days using the app
TIDIO LLC replied July 13, 2021

Thank you so much for the kind words and recommendation! :)

July 24, 2014

Seamless integration! Very good app, will be keep using this app

MyBest.my Store
Malaysia
5 days using the app