Tidio Live Chat & AI Chatbots

Great customer support! Easy to use app!
Great customer support! Easy to use app!
Great customer support! Easy to use app!

Excellent ! Very good app and very simple to use.
Talking to customers is very efficient way to increase conversion.
I recommend it.
Thank you

We're using Tidio Chat currently and we have been for maybe 2-3 months now. While yes, you can see who's on the website, which page they're on etc. the true functionality of the chat just simply doesn't work correctly 75% of the time. If you're using this chat feature on a desktop computer that has someone to monitor and respond to chat messages as soon as they come in, then it should be a fine solution for you. But if you're using the Tidio Chat app on your mobile device then you will have more problems caused. New chat push notifications come to your phone often 1-3mins after they've been sent. Sometimes they don't even come at all! Which results in customers sending multiple messages like "HELLO!" "HELLOOOOO!" etc. and if it's a customer who is using the chat to talk about a order issue/problem, then the chat makes them even more mad than before because no one answered because we don't even know that chat messages are coming because we're not receiving timely push notifications. There are a number of other issues with setting our stores hours for when the chat is open as well. Our phones will go off at 2am sometimes because people are somehow still able to access the chat even though the stores hours have been set and the chat should be displaying a 'Sorry we're offline message.' Since the chat doesn't send timely notifications, most customers end up leaving the chat because no one is going to sit and wait for 2-3mins just to see if a reply even comes through. We have also had issues with setting auto-responder messages to message a customer who has got to the cart page. We'll send a message telling them to not forget to use the discount code. The they will message back asking what the discount code is and we won't receive the message for 2-3mins 85% of the time and then they get a but turned off or don't even make their order because fear of missing out on a discount code, so they are now waiting to get a discount code and abandoned their cart. Most the features that Tidio Chat has are fine and work, but the main core of what people use Tidio Chat for in the first place (to communicate in real-time with customers) needs to have the issues mentioned above fixed. Also - if there's not an option to fix those issues above Tidio, that's fine, I understand. But you need to at the very least have a message within customers chat windows saying something around the lines of..."Awaiting customer representative. You are #3 in the chat queue." This way customers can understand that there's a slight wait and to be patient. This would also allow your Tidio Chat mobile app users more time to actually receive a push notification so that the chat message can be addressed. Please add the chat queue to the Tidio product. It's just been very frustrating using this chat and we have 3 operators (2 on iPhone 6 and 1 on Android) and the issue is the same with all.

I've tried a few chat apps & this is by far the best. By far!
Presentation, operations with their dashboard & apps / bots - great support team (big shoutout to Kamil, Rafal & especially Olek!).
I wanted to enable customers logged into shopify to also be logged into Tidio (to avoid logging in twice) & everyone was most helpful with next day solutions.
For more details on how i did: https://community.shopify.com/c/Technical-Q-A/How-to-add-logged-in-customer-data-to-app/m-p/582386#M12225

Many thanks Tidio Team! #KeepItUp

We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!

I havent tried the app software as i just installed it but customer service is awesome. I hope that the software is as great as there customer service.

Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.

Great and Awesome MUST HAVE APP... love it and thank you so much. Its a very useful tool to have to help engage your potentials so that you can be more interactive and helps with sales for sure

Très bien et très bonne équipe.

Very Useful and Easy to install and use app. It helps us be close to our webstore's visitors. Integration with email app and other apps make it a very good app to use. The support team is doing really good. I recommend it.