Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I've been using the Tidio App for a few months. It's a quality, sophisticated Chat App with lots of customisable features. I upgraded to the Chat Bot plan, I was a little hesitant at $39 USD per month but decided to try it out. I didn't feel like it lead to any extra sales if anything it reduced sales. The Chat Bot is VERY ANNOYING and it interrupts / overrides me while I'm having conversations with customers and honestly it just feels like spam. I have since removed Tidio for a better App.
Hi there! Thank you for your feedback :) It's great to hear that you like the quality of our app. Also, we value your input greatly, so I will make sure that it is passed on to the relevant department for future improvements. Chris
This app doesn't help. Too expensive for what it offers and you will not get sales because of this app. They ask a lot for features. Doesn't worth it.
I'm so sorry to hear that. You can always keep the forever free version of the app for as long as you want. Most of our users are able to pay for the app after it helps them generate the first few sales. I've reached out to you via email with a few suggestions on how to fix this situation. Olek - Tidio.
The team support is beyond the 5 stars Fame!
They fix, give tips and they are really friendly!
Max
Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.
Thank you for the 5 stars! We are happy that you find our product useful.
it's been easy to use so far, had one hiccup but it was me not the program. Thanks for your quick responses and help!
Switched to Tidio and it's a really powerful tool. Mostly for the performance and the fact, that it doesn't push down the site speed, something I was affected by and other chat app. The support is fast and very specialized. Recommend!
We have just installed Tidio and so far so good. The app looks good on my website and I particularly like the easily accessible support, which is very good. They use their own product and that helps to make me confident the app will work for us. The only thing that I am not 100% happy with is having to pay extra for chat bots, which I feel should be part of the service and leaves a bit of a bad taste in my mouth.
Thank you for your review, we're really happy that you like our service. The chatbots are included in the free plan - they are limited to reach 100 unique visitors a month. This pricing model allows us to grow and improve our app week by week. :)
I'm loving the app to far. I have not used it with a customer yet but it is cool to see what the customers are looking at while they are online. that feature alone helps me to see what my potential customers are interested in. I'm still using the free trial and plan to keep this app. It's my new favorite.
Highly recommend. Works great!
good fresh and ok to use; we will see after one month use how ti is; but now we can say anything so thks
Thank you very much for the review :)