Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

March 1, 2023

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

wowtornado
India
11 days using the app
September 14, 2022

Great app and wonderfull customer service. Glad to use it, The best live chat app by far or as far as i know.

Baldwens
United Kingdom
11 days using the app
TIDIO LLC replied September 14, 2022

Hi there! Thank you so much for the lovely review :) We appreciate your feedback, and you can be sure that we will keep improving the app. Chris

November 26, 2021

Great customer service!
Thank you for the quick help!
Can recommend this app for sure!
Happy Customers :)

UNYFORM
Germany
11 days using the app
TIDIO LLC replied November 29, 2021

Thank you so much for such a positive review!

May 20, 2016

Only been using it a couple days so far, but the ease of installation, and added customer service feature, really makes me feel better about our store. The customization is also simple and thorough. As returning customers, and even new ones file in, it's gonna be interesting how they'll make use of the added feature

Shoesandapparel.net

Karizma Shoes And Apparel
United States
9 months using the app
February 10, 2022

Seriously awesome! I am really impressed with how easy, professional and effective this app is. I'm a big fan.

Doodle Couture™
United States
11 days using the app
TIDIO LLC replied February 10, 2022

Wow! Lovely to see such great feedback for our app! Should you have any questions or further inquiries let us know! Enjoy using Tidio!

July 12, 2016

Perfect and love it!!!! It is so easy to use and professional looking. Give it a 5 stars
Outfits Pro

Outfits Pro
United States
11 days using the app
August 2, 2019

This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.

Piedmont Education Foundation - Piedmont Store
United States
11 days using the app
October 7, 2017

Good quality chat app, both via desktop and phone app. Pretty happy with features and function, but currently trying another app that offers more advanced features in free option.

Electric Bike Zone
United States
8 months using the app
April 23, 2020

I really like the free features on this happy. The UI is simple and easy to use and the functionality is good.

ThankGoodnessFoods
South Africa
11 days using the app
January 9, 2017

FREE app that works flawlessly! www.randomswag.com

Random Swag
United States
11 days using the app