Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Seriously awesome! I am really impressed with how easy, professional and effective this app is. I'm a big fan.
Wow! Lovely to see such great feedback for our app! Should you have any questions or further inquiries let us know! Enjoy using Tidio!
It's been great and support really helped me.
Perfect and love it!!!! It is so easy to use and professional looking. Give it a 5 stars
Outfits Pro
This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.
Good quality chat app, both via desktop and phone app. Pretty happy with features and function, but currently trying another app that offers more advanced features in free option.
I really like the free features on this happy. The UI is simple and easy to use and the functionality is good.
great app. Easy to use, great function and real time support. Would be great if there were more options for smaller businesses as some of the upgrades are costly but would be of benefit.
Thank you so much for taking the time to share your feedback and for your positive remarks about our app!
We are continuously working on enhancing our offerings and are actively exploring options to make our services more accessible.
We have reached out via email to learn more about your needs and help you :).
FREE app that works flawlessly! www.randomswag.com
1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores.
2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good.
3. this item is well received!
Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)
I'm not a big APP user, but I now have found TIDIO very useful and helpful with customer service - with that being so important now, Fantastic Customer service as well
KC